EXCEPTION ITEM PROCESSOR I

RCB Bank•Claremore, OK

13d•Onsite

About The Position

The Exception Item Processor I works daily exception items and makes account decisions in accordance with bank policies and procedures. The role provides professional customer service and supports branch personnel in resolving customer needs. It performs routine clerical work, researches account transactions, and resolves them accurately and promptly. Other duties include sorting and routing returned documents from customers and the Federal Reserve, resolving credit reporting disputes within specified deadlines, and researching, reviewing, and documenting legal documents. The position works in an office environment within a climate-controlled facility, which may be high-traffic during peak service times. It involves frequent use of a telephone, computer, and other office equipment, and is typically seated at a personal desk for most of the day. The employee works with general supervision, both independently and as part of a team, and must maintain regular, reliable attendance and be able to work varying hours. RCB Bank describes its workplace as emphasizing family, community, and technology.

Requirements

High school diploma or GED.
Maintain confidentiality.
Excellent phone etiquette.
Excellent attention to detail.
Ability to follow procedures and accurately analyze and solve basic and complex problems.
Ability to work effectively independently and as a team member.
Ability to work harmoniously with diverse co-workers, staff, and customers.
Regular and reliable attendance and ability to work varying hours.

Nice To Haves

Previous banking experience.
Previous customer service experience.
Care about the community and a desire to be involved.

Responsibilities

Perform routine clerical tasks using basic research and problem-solving.
Work with daily reports to resolve account transactions accurately and in a timely manner.
Sort and route return documents from RCB Bank customers and the Federal Reserve.
Research, document, and resolve credit reporting disputes received through various channels within specified deadlines.
Research, review, and document legal documents.
Make decisions on accounts while adhering to policies and procedures.
Provide professional customer service and support branch personnel in resolving customer needs.