Examination Development Program Manager

Association of Social Work Boards • Culpeper, VA

10d • Hybrid

About The Position

The Examination Development Program Manager manages the day-to-day operations of examination development activities, supervises staff, and coordinates workflows, resources, and program deliverables. In partnership with the Director of Examination Development, this role supports the validity, reliability, security, and continuous improvement of the examination development program. The manager serves as a subject matter expert in exam content and examination development and contributes to strategic planning, process improvement, and program quality initiatives.

This is a hybrid position, not fully remote. Preferred candidates reside in Washington, DC, Maryland, Virginia, or North Carolina and can commute to the office for in-person meetings and team activities two days a week. The organization’s typical business hours are 8:30 a.m. to 5:00 p.m., with an emphasis on results-based productivity. Reliable high-speed internet is required for remote work. Occasional travel, up to several times per year, may be required to support association meetings or business needs.

ASWB is committed to a diverse and inclusive workplace and provides equal employment opportunities. The position description outlines the general nature and level of work and may be modified based on business needs or organizational changes.

Requirements

• Master of Social Work degree.
• Active social work license in good standing.
• Minimum 2–3 years of experience managing staff.
• Minimum 2–3 years of experience managing projects, programs, or operations.
• Social work subject matter expertise.
• Ability to supervise, coach, and develop staff while fostering accountability and collaboration.
• Strong organizational, project management, and process management skills.
• Proficiency with Microsoft Office tools, including Word, Excel, and Outlook.
• Ability to manage multiple priorities while maintaining effective, efficient workflows.
• Ability to work independently with minimal supervision.
• Quality assurance skills and attention to detail.
• Communication and stakeholder engagement skills.
• Process improvement, innovation, and analytical thinking.
• Team leadership and supervision skills.
• Confidentiality and professional integrity.
• Reliable high-speed internet for remote work.

Nice To Haves

• Prior exam-related experience.
• Experience working with and managing volunteers.
• Experience editing or proofreading technical, assessment, or examination-related content.
• Residence in Washington, DC, Maryland, Virginia, or North Carolina, with ability to commute to the office two days a week.

Responsibilities

• Manage end-to-end examination development workflows and coordinate resources and program deliverables.
• Supervise, coach, and develop staff while fostering accountability and collaboration.
• Oversee workflows and deliverables with exam vendors; monitor system functionality, workflow efficiency, and operational quality.
• Ensure examination development activities align with standards for validity, reliability, security, and quality, and manage examination security protocols.
• Supervise project management for examination development initiatives, including annual deliverables, schedules, milestones, and documentation.
• Oversee cross-functional work to ensure program tasks are completed accurately and on time.
• Evaluate processes and implement improvements that strengthen efficiency, consistency, and quality.
• Coordinate with the Examination Development Senior Coordinator to plan, facilitate, and oversee onsite and virtual meetings, including agendas, logistics, materials, and follow-up.
• Supervise preparation and quality review of meeting materials and volunteer engagement, including scheduling, participation tracking, and continuing education credit distribution.
• Maintain working knowledge of item writer programs, examination committees, and form review processes.
• Manage preparation and quality control of examination materials, including items, forms, reference materials, and related documentation.
• Oversee the maintenance and integrity of item banks and examination forms before, during, and after meetings.
• Manage and participate in final functionality reviews before examination publication.
• Assist with developing examination-related products, including study guides and practice examinations.
• Supervise communication in response to candidate, member, and stakeholder inquiries about examination programs; escalate complex issues and monitor resolution.
• Prepare reports, presentations, and supporting documentation for internal and external stakeholders, and present to stakeholder groups as requested.
• Participate in evaluating examination development processes and program performance; analyze workflows and recommend improvements.
• Contribute to strategic initiatives that support program quality and organizational goals.
• Edit and proofread examination content as needed; support examination security protocols and investigations.
• Represent the association at professional meetings and conferences as appropriate, and perform other duties supporting departmental and organizational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager