Radio Dispatcher Water - Examination

City of Cleveland • VAR - Various Locations, OH

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About The Position

This is an examination for the position of Radio Dispatcher - Water. By submitting an application, you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening. The examination includes a typing test (pass/fail, requiring at least 25 WPM) and a written examination designed to test the objectives of the duties and minimum qualifications of the classification. The salary for this position is $26.63 - $28.39 per hour.

Requirements

• High School Diploma or GED required.
• Three years of full-time paid experience within the City of Cleveland’s Water Distribution and Maintenance field units and/or Meter Operations section required.
• Must display good communication skills and have a good understanding of Distribution and Maintenance operations (inclusive of roll maps).
• Must be able to work with the public in adverse situations and display the ability to use problem-solving techniques/initiatives on a continuous basis.
• Must be able to accurately type 25 words per minute.

Nice To Haves

• Experience with the Division of Water’s billing system.
• Proficiency with Microsoft Office.

Responsibilities

• Monitor and operate multi-channel radios, telephones, and/or Closed-Circuit Television Systems.
• Answer incoming telephone calls for service, eliciting pertinent information to write work orders.
• Coordinate and dispatch work orders to the proper personnel.
• Maintain close contact with field personnel, assess information, and provide updates and assistance as needed.
• Provide information to callers and contact other additional units and/or outside agencies if necessary.
• Maintain accurate documentation and records of work orders and the work dispatched.
• May update account information on the billing system, perform paging of public announcements, or manage the lost and found process.
• Perform other job-related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED