Examination Development Program Manager

Association of Social Work Boards•Culpeper, VA

7d•$73,100 - $117,000•Hybrid

About The Position

The Association of Social Work Boards (ASWB) seeks an Examination Development Program Manager to manage the day-to-day operations of examination development activities. This role involves supervising staff, coordinating workflows, resources, and program deliverables. In partnership with the Director of Examination Development, the manager will support the validity, reliability, security, and continuous improvement of the examination development program. The position requires subject matter expertise in exam content and examination development, and contributes to strategic planning, process improvement, and program quality initiatives. This is a hybrid position, and preferred candidates will reside in Washington, DC, Maryland, Virginia, or North Carolina, able to commute to the office for in-person meetings and team activities twice a week.

Requirements

Master of Social Work
Active social work license in good standing
Minimum 2-3 years of experience managing staff
Minimum 2-3 years of experience managing projects, and programs or operations
Social work subject matter expertise
Ability to supervise, coach, and develop staff while fostering accountability and collaboration
Strong organizational, project management, and process management skills
Proficiency with Microsoft Office tools, including Word, Excel, and Outlook
Ability to manage multiple priorities while maintaining effective, efficient workflows
Ability to work independently with minimal supervision
Quality assurance and attention to detail
Communication and stakeholder engagement
Process improvement, innovation, and analytical thinking
Team leadership and supervision
Confidentiality and professional integrity

Nice To Haves

Prior exam-related experience preferred
Experience working with and managing volunteers preferred
Experience editing or proofreading technical, assessment, or examination-related content

Responsibilities

Manages end-to-end examination development workflows
Supervises, coaches, and develops staff while fostering accountability and collaboration
Oversees workflows and deliverables with exam vendors
Monitors system functionality, workflow efficiency, and operational quality
Ensures examination development activities align with program standards for validity, reliability, security, and quality
Manages examination security protocols across office operations and development activities
Supervises project management for examination development initiatives, including annual deliverables, schedules, milestones, and related documentation
Oversees cross-functional work to ensure timely, accurate completion of program tasks
Evaluates processes and implement improvements that strengthen efficiency, consistency, and quality
Coordinates with Examination Development Senior Coordinator to plan, facilitate, and oversee onsite and virtual examination development meetings, including agendas, logistics, materials, and follow-up
Supervises preparation and quality review of meeting materials
Supervises volunteer engagement, including scheduling, participation tracking, and continuing education credit distribution
Maintains working knowledge of item writer programs, examination committees, and form review processes
Manages preparation and quality control of examination materials, including items, forms, reference materials, and related documentation
Oversees the maintenance and integrity of item banks and examination forms before, during, and after meetings
Manages and participates in final functionality reviews before examination publication
Assists with development of examination-related products, including study guides and practice examinations
Supervises communication to candidate, member, and stakeholder inquiries related to examination programs
Escalates complex issues appropriately and monitors follow-through to resolution
Prepares reports, presentations, and supporting documentation for internal and external stakeholders
Presents to stakeholder groups as requested
Participates in evaluation of examination development processes and program performance
Analyzes workflows and recommends improvements to strengthen effectiveness and efficiency
Contributes to strategic initiatives that support program quality and organizational goals
Edits and proofreads examination content as needed
Supports examination security protocols and investigations
Represents the association at professional meetings and conferences as appropriate
Performs other duties that support departmental and organizational success