EVS Manager

UCSF • San Francisco, CA

6d

About The Position

UCSF Health Environmental Services (EVS) provides cleaning, disinfection, environmental hygiene, waste management, floor care, and related support services across a complex, multi-site academic health system. Its scope includes acute-care hospitals, procedural and ambulatory environments, community hospitals, and other clinical operations. EVS supports patient safety, infection prevention, regulatory readiness, employee and patient experience, and reliable clinical operations at UCSF Medical Center locations, UCSF Benioff Children’s Hospital Oakland, Walnut Creek Surgery Center, and health off sites.

The EVS Manager receives departmental assignments as objectives and determines how to use resources to meet schedules and goals. The role recommends changes to policies and established procedures affecting the immediate unit and addresses issues of diverse scope, evaluating multiple factors and industry best practices. The manager follows policy and safe operating practices when selecting methods and techniques.

The position manages cleaning operations and customer satisfaction, ensures regulatory and departmental compliance, plans and directs custodial operations, supports budget management, and trains and supervises staff. It also oversees quality-control reporting, performance management, payroll, recruitment participation, and housekeeping representation on the Infection Control Committee.

Requirements

• Bachelor’s degree in a related area and/or equivalent experience or training.
• Working knowledge of custodial and housekeeping services, including codes and policies governing biohazardous and/or hazardous waste.
• Strong written and verbal communication skills and ability to present information to diverse audiences.
• Proven analytical and problem-solving skills, including ability to identify and implement effective solutions.
• Demonstrated ability to build effective working relationships with senior management and staff.
• Demonstrated knowledge of fiscal management, including budget development.
• Ability to implement process-improvement strategies and quality initiatives.
• Demonstrated knowledge of human-resources management and staff development.
• Ability to manage staff with diverse skills.
• Five or more years of relevant progressive experience.
• Knowledge of the care and use of power equipment.

Nice To Haves

• CHESP (Certified Health Care Environmental Services Professional) certification.
• Bloodborne pathogen and sharps disposal training.
• Affiliation with or knowledge of the American Society for Healthcare Environmental Services.

Responsibilities

• Manage all aspects of Medical Center cleaning through subordinate leaders, maintaining customer satisfaction and compliance with regulatory requirements; meet with department managers and customers to review performance and cleaning standards, solicit feedback, and monitor and respond to complaints.
• Plan, organize, and direct routine custodial operations; recommend service-delivery approaches within budget and payroll guidelines.
• Partner with directors on budget preparation and presentations, and take actions to help meet the department’s financial objectives.
• Train and supervise custodial and housekeeping leaders and staff, enforcing cleanliness, sanitation, and safety standards and policies.
• Enforce safe handling of waste and hazardous materials in accordance with custodial policies and procedures.
• Conduct routine staff meetings and regular rounds in assigned areas across all shifts; identify and communicate deficiencies for remediation, build effective staff relationships, evaluate performance, resolve performance issues, manage attendance and leave guidelines, and ensure compliance with University and departmental policies.
• Prepare, update, and monitor department KPI and quality-control reports; implement measures to improve and sustain cleaning and quality standards in patient and non-patient areas.
• Coordinate and provide training for Hospitality Services staff, prepare written procedures and training materials, maintain training records, review quality-control and training reports, and train staff in appropriate conduct toward patients, visitors, and staff.
• Train and supervise custodial staff to maintain an orderly, safe, and efficient cleaning operation.
• Manage performance for assigned frontline leaders and indirect staff, keep staff evaluations current, and review, recommend, and obtain authorization or support for discipline in consultation with Labor and Employee Relations; escalate to directors as appropriate.
• Represent Housekeeping on the Infection Control Committee and participate in developing general environmental sanitation standards and criteria.
• Assist in developing departmental staff plans, oversee biweekly payroll, and participate in recruitment.
• Apply knowledge of the care and use of power equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager