EVS Manager

University of California, San Francisco•San Francisco, CA

About The Position

UCSF Health Environmental Services provides cleaning, disinfection, environmental hygiene, waste management, floor care, and related support services across a complex, multi-site academic health system. Its scope includes acute-care hospitals, procedural and ambulatory environments, community hospitals, and other clinical operations at UCSF Medical Center at Parnassus, Mission Bay, Mount Zion, Stanyan, Hyde, POPC Burlingame, UCSF Benioff Children’s Hospital Oakland, Walnut Creek Surgery Center, and health off sites. The EVS Manager receives department or section assignments as objectives and determines how to use resources to meet schedules and goals. The role recommends changes to policies and established procedures affecting the immediate unit, and addresses issues of diverse scope that require evaluating multiple factors, including industry best practices. The manager follows policy and safe operational practices when selecting methods and techniques to achieve results. The position oversees Medical Center cleaning operations through subordinate leadership, with responsibility for customer satisfaction and regulatory compliance. It directs routine custodial operations, supports budgeting and financial objectives, supervises and develops staff, monitors quality and key performance indicators, and participates in infection-control, recruitment, payroll, and staff-planning activities. The role also oversees performance management and helps maintain safe, orderly, and efficient cleaning operations.

Requirements

Bachelor’s degree in a related area and/or equivalent experience or training.
At least 5 years of relevant progressive experience.
Working knowledge of custodial and housekeeping services, including codes and policies governing biohazardous and/or hazardous waste.
Strong written and verbal communication skills, including the ability to present information to diverse audiences.
Proven analytical and problem-solving skills and ability to identify and implement effective solutions.
Ability to build effective working relationships with senior management and staff.
Knowledge of fiscal management, including budget development.
Ability to implement process-improvement strategies and quality initiatives.
Knowledge of human resources management and staff development.
Ability to manage staff with diverse skills.

Nice To Haves

CHESP (Certified Health Care Environmental Services Professional) certification.
Bloodborne pathogen and sharps-disposal training.
Affiliation with or knowledge of the American Society for Healthcare Environmental Services.

Responsibilities

Manage all aspects of Medical Center cleaning through subordinate leadership to support customer satisfaction and compliance with regulatory requirements.
Meet regularly with department managers and customers to review performance and cleaning standards; gather feedback and maintain a system for monitoring and responding to complaints.
Communicate with medical staff and department staff with tact, diplomacy, discretion, and good judgment, following PRIDE and AIDET practices.
Plan, organize, and direct routine custodial operations; recommend service-delivery approaches within budget and payroll guidelines.
Partner with directors on budget preparation and presentations, and take action to help meet established financial objectives.
Train and supervise custodial and housekeeping leaders and staff, enforcing cleanliness, sanitation, safety, and procedural standards.
Ensure safe handling of waste and hazardous materials in accordance with custodial policies and procedures.
Conduct routine staff meetings and make rounds in assigned areas across all shifts; communicate deficiencies constructively and ensure remediation.
Build effective staff relationships through listening, compassion, empathy, open communication, and trust.
Evaluate staff performance, resolve performance problems promptly and diplomatically, and ensure attendance, leave, and other University and departmental policies are followed.
Prepare, update, and monitor department KPI and quality-control reports; implement measures to improve and sustain cleaning quality in patient and non-patient areas.
Coordinate and provide training for Hospitality Services staff; prepare written procedures and training materials, maintain training records, and review quality-control and training reports.
Train staff in appropriate conduct toward patients, visitors, and staff, and maintain orderly, safe, and efficient cleaning operations.
Manage performance of assigned frontline leaders and indirect staff; ensure evaluations within the assigned cost center are current.
Review and recommend disciplinary action and secure authorization or support as appropriate in consultation with Labor and Employee Relations; escalate matters to directors when needed.
Represent Housekeeping on the Infection Control Committee and participate in developing standards and criteria for environmental sanitation.
Assist in developing departmental staff plans, oversee biweekly payroll, and participate in recruitment.
Apply knowledge of the care and use of power equipment.