EVP Enterprise Operations
About The Position
SelectQuote is seeking an executive to join its senior leadership team as Executive Vice President of Enterprise Operations. Reporting directly to the Chief Distribution Operations Officer, this high-visibility role carries operational responsibility for helping the organization deliver on its $1 billion-plus revenue enterprise. The EVP leads an organization of more than 400 associates directing operations across Senior Medicare, Final Expense Life Insurance, and Healthcare Services. As a partner to Sales, the role powers insurance distribution operations through analytics, sales workforce deployment and compensation strategy, and end-to-end post-sale support and operations. This is a demanding executive position for an operationally experienced leader with deep Medicare industry expertise, strong analytical capabilities, and a strong sense of urgency. The role has direct supervisory responsibilities and budget authority or control.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- At least 15 years of progressive operational leadership experience, including at least 10 years in high-demand executive roles leading large-scale operations.
- Deep knowledge of Medicare and senior health insurance products, life insurance offerings, and carrier ecosystem dynamics.
- Strong command of CMS regulatory frameworks and seasonal enrollment cycles, including AEP and OEP.
- Proven record of leading, structuring, and optimizing matrixed teams of more than 400 associates in high-growth environments.
- Ability to adapt and act decisively while managing competing mission-critical priorities.
- Exceptional board- and executive-level communication skills and a history of building cross-functional alignment across Sales, Finance, Compliance, Marketing, Legal, and Technology.
- Advanced quantitative skills, including analyzing granular data models, driving P&L performance, and optimizing conversion metrics.
Nice To Haves
- Master’s degree preferred.
- Experience in the Medicare and Senior Health Insurance industry is strongly preferred.
- Deep familiarity with carrier ecosystems, CMS regulatory environments, open enrollment dynamics (AEP/OEP), and life insurance products.
Responsibilities
- Build, mentor, and direct an enterprise analytics organization supporting operational performance.
- Drive annual revenue and operational forecasting and publish daily and weekly performance reporting across business distribution lines.
- Use diagnostic analytics to identify performance changes, determine root causes, and deploy operational solutions.
- Lead financial modeling, business case development, and executive presentations for growth initiatives and operational improvements.
- Lead workforce management strategies, including agent headcount allocation, schedules, hours of operation, and cross-role transitions.
- Oversee the design, modeling, rollout, and execution of sales compensation and commission structures aligned with enterprise profit, customer lifetime value, and compliance.
- Ensure seamless policy enrollment execution across Medicare and Final Expense carrier landscapes.
- Use customer service operations to support post-sale profitability through cross-sale revenue opportunities.
- Manage the direct P&L budget and operational efficiency for customer support and post-sale service delivery organizations across the Senior and Medicare divisions.
- Lead and supervise an organization of more than 400 associates across three business units.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
