Operations Consultant - Enterprise Correspondence Operations

Bank of America • Fort Worth, TX

1d

About The Position

Bank of America’s Enterprise Correspondence (ECO) – Letter Setup & Implementation (LS&I) team manages letter content for new and existing clients across print and digital channels. The team partners with front line units and support areas to align strategic priorities and develop solutions for creating, publishing, and governing content changes. It supports Consumer & Small Business Card, Deposits, Mortgage & Vehicle Servicing, and other product and servicing organizations.

This role handles day-to-day resolution of complex problems and researches and executes complex transactions for a business unit or site. It advises on the design, development, and implementation of products, systems, and services, and guides projects and initiatives using discretion within project management methodologies. The Operations Consultant analyzes correspondence requirements, develops and governs data-mapping specifications and documentation, coordinates mapping work through the project lifecycle, and collaborates with business and technology partners to deliver accurate correspondence solutions. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a first shift and 40 hours per week. Bank of America maintains an in-office culture; employees currently working from home may be required to work onsite if selected, in accordance with workplace policy.

Requirements

• 3 to 5 years of experience in data mapping, business analysis, or requirements management.
• 3 to 5 years of experience leading large-scale initiatives across multiple business and technology teams with competing timelines.
• Strong analytical, problem-solving, and stakeholder-management skills.
• Excellent communication and influence skills, with the ability to drive decisions and outcomes.
• Ability to multitask, work within short deadlines, and perform well under pressure.
• Outstanding interpersonal skills and ability to solicit input from others.
• Ability to work independently and as part of a virtual team.
• Ability to communicate project requirements, expectations, and status effectively to leaders at all levels.
• Ability to identify, solve, or escalate issues to help ensure timelines are met.
• Confidence and experience leading calls, meetings, and strategy sessions with medium-sized audiences.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Issue-management ability to identify, diagnose, and resolve production issues in collaboration with partners.

Nice To Haves

• Ability to influence stakeholders at various levels of leadership.
• Familiarity with Jira and Agile methodology.
• Experience using enterprise systems including MessagePoint, C3/PAS, and SWFT.
• 5+ years of project-management or operational-management skills or related experience.
• Operational process or process-design experience.

Responsibilities

• Advise on the design, development, and implementation of complex products, systems, and services in an operations environment, using discretionary judgment.
• Advise on projects and direct team activities related to special initiatives.
• Serve as a technical expert in the assigned area, explaining business-unit operations processes and their implications for other operations groups.
• Assess present-state processes, develop alternative future-state approaches, and facilitate implementation with a clear approach to initiative setup, execution, and control.
• Identify and recommend responsibilities and accountabilities for key programs and projects.
• Analyze business and correspondence requirements and translate them into data-mapping specifications.
• Lead the development, maintenance, and governance of data-mapping documentation, including target codes, MPIDs, variables, and correspondence requirements.
• Identify mapping discrepancies, risks, dependencies, and impacts, and drive resolution with business and technology partners.
• Manage mapping activities throughout the project lifecycle, including requirements, peer review, approvals, development handoff, provisioning, and implementation readiness.
• Partner with Development, Testing, Operations, Provisioning, and Client Engagement teams to ensure accurate and timely delivery of correspondence solutions.
• Support MessagePoint and Exstream provisioning requirements and validate that final configurations align with approved business requirements.
• Participate in project planning, intake reviews, release-readiness activities, and issue-resolution efforts across correspondence programs.
• Drive continuous-improvement opportunities to enhance data quality, operational efficiency, and governance practices.
• Identify, diagnose, resolve, or escalate production issues in collaboration with partners to help ensure timelines are met.

Benefits

• Bank of America describes its benefits as affordable, competitive, and flexible, and says it supports teammates’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed