Events Team Member- Gulfport Sportsplex

The Sports Facilities Companies•Gulfport, MS

About The Position

The Events Team Member provides the first point of contact for guests at Gulfport Sportsplex, delivering excellent guest service and cultivating memorable family experiences. The role supports guest services and event coordination, including event and party preparation, communication, recordkeeping, and promotion. The position is part-time and reports to the Business Development & Event Manager.

Requirements

Flexible availability for nights, weekends, holidays, and long hours; regular attendance is necessary.
Excellent verbal and written communication skills.
Ability to stay focused in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented with outstanding organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult or stressful situations.
Respectful and friendly manner toward athletes, guests, visitors, spectators, leaders, and fellow Team Members.
Ability to work well with others and take personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Ability to lift 20 pounds waist high.
Ability to sit or stand for extended periods indoors or outdoors and to squat, stoop, or bend.
Ability to operate a computer.

Nice To Haves

Customer service and cash handling experience, or the ability to learn quickly.
Basic understanding of sports.

Responsibilities

Greet guests, provide information and wayfinding, and deliver courteous, friendly service.
Handle event tickets, wristbands, and concessions.
Register guests for leagues, camps, clinics, drop-ins, and other programs.
Know facility program formats, pricing, meeting dates, and times.
Operate multi-line phones.
Record and file waivers and event information; record tournament and league scores and print game sheets daily.
Maintain confidentiality of guest and Team Member information.
Resolve guest concerns and complaints or direct them to the appropriate Manager.
Know and enforce facility policies and procedures, and complete assignments or other duties as directed by management.
Assist with scheduling and coordinating facility events and parties.
Maintain organized and detailed party files tracking reservations, payments, waivers, food orders, party bags, and other details.
Communicate with Managers-On-Duty, gym attendants, and party hosts to coordinate setup, activities, and cleanup.
Maintain inventory of party supplies and order supplies as needed.
Follow the party manual, processes, procedures, and standard game and activity curriculum.
Communicate party details clearly and promptly to hosts to support guest satisfaction.
Distribute promotional materials and maintain facility flyers to promote programs and cross-market to guests and participants.
Support social marketing efforts and promote parties on local sites.