Events Team Member- Gulfport Sportsplex

The Sports Facilities Companies•Gulfport, MS

About The Position

The Events Team Member at Gulfport Sportsplex provides the first point of contact for guests, delivers excellent guest service, and helps create memorable family experiences. The role supports guest services and event coordination, including event concessions, registrations, party preparation, event records, and promotion of facility programs. The position is part-time and reports to the Business Development & Event Manager.

Requirements

Flexible schedule, including nights, weekends, holidays, and long hours, and regular attendance.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Attention to detail and strong organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult or stressful situations.
Respectful and friendly conduct toward athletes, guests, visitors, spectators, leaders, and fellow Team Members.
Ability to work well with others and take personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Ability to lift 20 pounds waist high.
Ability to sit or stand for extended periods, indoors or outdoors, and to squat, stoop, or bend.
Ability to operate a computer.

Nice To Haves

Customer service and cash handling experience, or ability to learn quickly.
Basic understanding of sports.

Responsibilities

Greet guests, provide facility information and wayfinding, and deliver courteous, friendly service.
Support event ticket and wristband concessions.
Register guests for leagues, camps, clinics, drop-ins, and other programs.
Maintain knowledge of facility programs, including format, pricing, and meeting dates and times.
Operate multi-line phones and record and file waivers and event information.
Record tournament and league scores and print daily game sheets.
Maintain confidentiality of guest and Team Member information.
Resolve guest concerns and complaints or direct them to the appropriate Manager.
Know and enforce facility policies and procedures.
Complete special projects, daily assignments, and other duties as directed by management.
Assist with scheduling and coordinating facility events and parties.
Track party reservations and details, including payments, waivers, food orders, party bags, and other arrangements, ensuring they are accurate and completed on time.
Communicate with Managers-on-Duty, gym attendants, and party hosts about setup, activities, and cleanup.
Maintain inventory of party supplies and order supplies as needed.
Follow the party manual, including its procedures and standard game and activity curriculum.
Communicate party details clearly and promptly to hosts to support guest satisfaction.
Distribute and maintain promotional materials to cross-promote facility programs.
Support social marketing efforts and promote parties on local sites.