Events Staff

The Maryland-National Capital Park & Planning Commission•Landover, MD

9d•Onsite

About The Position

The Maryland-National Capital Park and Planning Commission, Department of Parks and Recreation, Prince George's County is hiring Events Staff for the Prince George's Sports and Learning Complex in Landover. The complex hosts sporting competitions, expos, meetings, conferences, and other events. Events Staff support day-to-day event operations under the direction of the Events Shift Manager, providing customer service to guests, athletes, and event clients in a fast-paced environment. The position is primarily active from December to May, with work schedules determined by event rentals, facility scheduling, program needs, and the employee's submitted availability. Events Staff may work with clients and participants of varied ages and support athletics, job fairs, expos, and community programs. The role pays $16.50 per hour. Candidates must commit to working for the Department of Parks and Recreation for one year.

Requirements

Must be at least 18 years of age.
High school diploma or GED, some college or trade education/technical training, and/or related experience within one of the outlined technical disciplines is required.
Must complete an online application and attend an in-person hiring open house at the Prince George's Sports and Learning Complex between October 1 and October 31.
Must successfully complete the interview and hiring process.
Must commit to working for the Department of Parks and Recreation for one year.
Strong communication and teamwork skills.
Good judgment and problem-solving ability.
Ability to follow directions and work well under supervision.
Ability to navigate crowds and stand for extended periods.
Reliable and punctual, with a strong work ethic.
Availability for scheduled shifts, including nights and weekends; the schedule requires Monday-to-Sunday open availability.

Nice To Haves

Prior customer service or event/hospitality experience is preferred but not required.
A passion for sports and events is a plus.

Responsibilities

Carry out assigned tasks and follow event protocols as directed by the Events Shift Manager.
Assist with setup, breakdown, and turnover of event spaces so venues are clean, organized, and ready for each event.
Monitor assigned areas during events and promptly report issues to the Shift Manager.
Greet and direct guests, athletes, and visitors, providing a positive and welcoming experience.
Handle routine customer inquiries professionally and escalate complaints to the Shift Manager as needed.
Support crowd flow and wayfinding to help guests navigate the facility safely.
Coordinate with Park Police and the Shift Manager to help maintain a safe and secure environment.
Adapt to the varying pace of different events.
Take scheduled rest breaks and communicate availability status to the Shift Manager.
Attend meetings and required trainings.
Perform other related duties and special projects as assigned.