Events & Production Operations

L'Alliance New York•New York, NY

1d•$50,000 - $60,000•Onsite

About The Position

The Events & Production Operations role provides day-to-day operational and production support across L’Alliance New York’s programming, rental, and internal events. The position reports to the Technical Production Manager, supporting production coordination, working closely with the Director of Venue Sales & Experience on the operational execution of rentals, and overseeing Front of House and Visitor Services. The role coordinates production logistics, rental and institutional event operations, and Front of House services. It includes scheduling and coordinating staff and crews, preparing event spaces, managing event logistics and documentation, providing appropriate first-level AV support, and escalating technical matters to the Technical Production Manager. The position also recruits, trains, schedules, and supervises hourly Front of House staff and helps ensure welcoming, accessible, and well-organized experiences for audiences, artists, clients, visitors, and colleagues. This is a hands-on role in a fast-paced live-event environment. The successful candidate will coordinate across departments and with vendors, clients, and event staff; manage competing priorities and changing plans; and be available to work evenings and weekends as required. L’Alliance New York is an independent, not-for-profit educational and cultural organization focused on French language and francophone arts and cultures, with locations in midtown Manhattan and Montclair, New Jersey.

Requirements

Must hold valid U.S. work authorization.
Experience in event operations, production coordination, performing arts, hospitality, or a comparable environment.
Experience coordinating hourly or event staff and freelance crews.
Basic working knowledge of AV and live-event production.
Strong scheduling, organizational, and administrative skills.
Ability to manage multiple events, calendars, vendors, staff, and changing priorities simultaneously.
Strong communication and client-service skills.
Comfort working hands-on during event setup and execution.
Ability to distinguish routine operational or AV issues from technical matters that must be escalated to the Technical Production Manager.
Proficiency with calendars, scheduling tools, spreadsheets, and event documentation.
Availability to work evenings and weekends as required.

Responsibilities

Support the Technical Production Manager with crew booking, scheduling, confirmations, call times, and day-to-day production logistics.
Coordinate production schedules and practical logistics, including access, deliveries, equipment rentals, room readiness, load-ins, and strikes.
Ensure technical crews receive schedules, call times, and relevant event information in advance, under the Technical Production Manager’s direction.
Provide first-level AV and technical support as appropriate, escalating technical decisions and issues to the Technical Production Manager.
Maintain production calendars, crew schedules, and other operational documentation.
Coordinate the operational and technical execution of confirmed rental events with the Technical Production Manager and Director of Venue Sales & Experience.
Coordinate rental logistics, including staffing, schedules, room setup, deliveries, catering, vendors, access, and communications with L’Alliance teams and rental clients.
Ensure technical requirements set by the Technical Production Manager are included in rental event plans and communicated to appropriate teams.
Coordinate operational execution of internal events, including staff and Board meetings, presentations, receptions, and other institutional events.
Coordinate internal event room setup, basic AV, catering and deliveries, signage, staffing, and other logistics.
Liaise with Facilities, IT, Security, Programming, Development, and other departments as needed.
Manage Front of House staffing and service quality across L’Alliance events.
Recruit, onboard, train, schedule, and supervise ushers and other hourly Front of House staff.
Set Front of House procedures and expectations covering punctuality, professional attitude, dress code, advance communication, call times, and event responsibilities.
Coordinate Front of House staffing for event needs and oversee audience flow, seating, accessibility, and VIP requirements.
Monitor staff performance and address reliability, professionalism, or service-quality issues.
Perform other tasks as necessitated by the role and the organization’s overall business objectives.