Events Facility Coordinator
About The Position
The Events Facility Coordinator supports the RFM and/or Facility/Assistant Facility Managers and Events Manager with operational activities, vendor oversight, and experience management. The role delivers hospitality-focused customer service and coordinates events from initial client collaboration and scheduling through implementation, across meeting and event spaces in multiple buildings. The program may involve managing a calendar of up to 65 events per week, coordinating onsite teams and event setups, and supporting vendor setup and strike. The coordinator develops client relationships, collaborates with internal and external service providers, and ensures contract requirements, KPIs, and customer satisfaction standards are met. The position also supports financial targets, vendor payments, and cross-functional facility operations. This is an onsite role in San Francisco, California. Candidates must be authorized to work in the United States without visa sponsorship.
Requirements
- At least two years of high-volume customer service and event coordination experience.
- Proficiency in Google Suite, platform-based event tracking systems, and financial or budgeting software, with the ability to adapt to new tools, track expenditures, and produce actual-versus-budget variance reports.
- Outstanding oral and written communication skills.
- Ability to lead, develop, and collaborate with diverse teams and external vendors under tight deadlines.
- Exceptional organization skills and confidence handling friction points, coordinating complex moving parts simultaneously, and maintaining professionalism.
- Ability to perform physical activity associated with setting up event spaces, walking across multiple buildings, and carrying event materials as required.
- Must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- Experience in hotels, resorts, luxury guest service environments, or fast-paced technology corporate offices.
- Experience managing large-scale crowd engagement involving 3,000 or more people or multi-building programs.
Responsibilities
- Manage the full lifecycle of events, from inception and client collaboration through scheduling and implementation.
- Manage a high-volume master calendar for up to 65 weekly events across meeting and event spaces in multiple buildings.
- Coordinate daily activities of the onsite meeting and events team and assist with physical event setups and operational readiness, including vendor setup and strike.
- Evaluate events and feedback after completion, develop actionable improvement plans, and maintain and update the Events Playbook.
- Develop and manage client relationships, ensuring service levels are achieved or exceeded.
- Collaborate with internal and external production, catering, security, facilities, janitorial, moving, and equipment providers to deliver unified service.
- Communicate proactively and accurately with clients and team members, both verbally and in writing.
- Comply with client contract requirements and meet or exceed KPIs and customer satisfaction targets.
- Represent JLL in accordance with its cultural and ethical requirements, participate in performance management, and support personal development planning.
- Assist event requestors, clients, and facility managers in achieving financial targets and ensuring efficient, economical operations.
- Manage vendor payments using available systems and in compliance with relevant policies.
- Provide cross-functional support for maintenance, operations, accounting, occupancy services, and the help desk as needed.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid time off and company holidays
- Early access to earned wages through Daily Pay
- Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
