Events Facility Coordinator
About The Position
The Events Facility Coordinator supports the RFM and/or Facility/Assistant Facility Managers and Events Manager with operational activities, vendor oversight, and experience management. The role delivers hospitality-focused service and helps foster teamwork, performance excellence, and personal success. The coordinator oversees events from initial client collaboration and scheduling through implementation, managing a high-volume calendar that may include as many as 65 events per week across meeting and event spaces in multiple buildings. The position coordinates onsite team activities, assists with physical event setups, gathers post-event feedback, develops improvement plans, and maintains and updates the Events Playbook. The role also manages client relationships and works with internal and external service providers—including production, catering, security, facilities, janitorial, movers, and equipment providers—to deliver cohesive service. The coordinator supports contract compliance, KPI achievement, customer satisfaction, financial targets, vendor payments, and other cross-functional operational needs. This is an onsite position in San Francisco, California. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.
Requirements
- At least two years of high-volume customer service and event coordination experience.
- Proficiency in Google Suite, platform-based event tracking systems, and financial or budgeting software, with the ability to adapt to new tools, track expenditures, and generate actual-versus-budget variance reports.
- Outstanding oral and written communication skills.
- Demonstrated ability to lead, develop, and collaborate with diverse teams and external vendors under tight deadlines.
- Exceptional organizational skills and the situational confidence to handle friction points and coordinate complex activities simultaneously while maintaining professionalism.
- Ability to perform physical activity associated with setting up event spaces, walk across multiple building locations, and carry event materials as required.
- Authorization to work in the United States without visa sponsorship.
Nice To Haves
- Experience in hotels, resorts, luxury guest-service environments, or fast-paced technology corporate offices.
- Experience managing large-scale crowd engagement involving 3,000 or more people or multi-building programs.
Responsibilities
- Oversee the full event lifecycle, from client collaboration and scheduling through implementation.
- Manage an extensive events program and master calendar for as many as 65 events per week across meeting and event spaces in multiple buildings.
- Coordinate daily activities of the onsite meeting and events team and assist with physical event setups, including readiness for vendor setup and strike.
- Evaluate events and feedback after completion, create actionable improvement plans, and maintain, innovate, and update the Events Playbook.
- Develop and manage client relationships to achieve or exceed expected service levels.
- Collaborate with internal and external service providers, including production, catering, security, facilities, janitorial, movers, and equipment providers.
- Maintain proactive, accurate, and clear verbal and written communication between the team and the client.
- Comply with client contract requirements and support achievement of KPIs and customer satisfaction goals, as measured through post-event surveys and feedback.
- Represent JLL in accordance with its cultural and ethical requirements, participate in individual performance management programs, and support personal development planning.
- Assist the Event Requestor, Client, and Facility Manager in achieving or exceeding financial targets and operating responsibilities effectively and economically.
- Manage vendor payments using available systems and in compliance with applicable policies.
- Provide cross-functional support to maintenance, operations, accounting, occupancy services, and the help desk as needed.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid time off and company holidays
- Early access to earned wages through Daily Pay
- Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
