Events Coordinator-10

Michaels•Lewisville, TX

3d•Onsite

About The Position

The Events Coordinator plans, coordinates, and facilitates events, including children’s birthday parties, craft classes, and other activities in a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages by demonstrating and instructing craft projects, facilitating event add-ons, communicating with clients and store team members, and adapting plans to client feedback and needs. The coordinator handles event administration, prepares backup or emergency plans, sets up and cleans up events, and ensures client satisfaction and compliance with cleanliness and safety standards. The role also provides retail customer service by helping customers locate products and solutions, supporting fast and friendly checkout, and promoting Rewards and Private Label Credit Card programs. Store responsibilities include supporting online order fulfillment, truck unloading, stocking, planograms, merchandise recovery, store maintenance, shrink and safety programs, and daily cleaning. The position is cross-trained in custom framing sales and production and performs other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication skills, including listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and remain positive and respectful in difficult situations.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

An energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
Engage guests of all ages and create an environment of fun and creativity.
Demonstrate and instruct craft projects, perform face painting and other activities, and facilitate party add-ons such as goody bags and balloons to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, maintenance, Store in Stock Optimization, and ad-set duties as assigned.
Support shrink and safety programs and follow company policies, procedures, and applicable laws.
Interact with others respectfully and positively, promote company values, and serve as a role model for team members.
Cross-train in custom framing sales and production.
Participate in daily store-cleaning activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.