Events Coordinator-10

Michaels Stores•Lewisville, TX

4d•Onsite

About The Position

The Events Coordinator plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other activities—at a Michaels store. The role creates fun, engaging experiences for guests of all ages, demonstrates and teaches craft projects, and supports event add-ons such as goody bags and balloons. It also involves communicating with clients and store team members, handling event-related administrative work, adapting plans to client feedback, preparing backup plans, ensuring client satisfaction, and maintaining cleanliness and safety before, during, and after events. In addition to event coordination, the role provides customer service by helping shoppers find products and solutions, delivering a friendly checkout experience, and supporting Rewards and credit-card enrollments and customer surveys. The coordinator also assists with online order fulfillment, truck unloading, stocking, merchandise recovery, store maintenance, shrink and safety programs, and company procedures. Team members are cross-trained in custom framing sales and production and participate in daily store-cleanliness activities. This position is based in a public retail store. Public areas are climate controlled, while some stockrooms may not be; occasional outdoor work may be required for cart retrieval or truck unloading. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

None stated.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
Engage clients of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event administration, including answering emails, making phone calls, and paperwork.
Adjust event plans based on client feedback and needs, and create backup or emergency plans.
Ensure client satisfaction and uphold cleanliness and safety standards; set up, break down, and clean up after events.
Help customers locate products and provide shopping solutions; provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization, and AD set duties as assigned.
Complete merchandise recovery and maintenance and support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards, including applicable legal requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for team members.
Cross-train in custom framing sales and production.
Participate in daily store-cleanliness tasks, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.