Events Coordinator

BruntWork

12h•Remote

About The Position

The Events Coordinator will join a growing events team in a varied role combining event management, customer experience, crew and volunteer coordination, and general business administration. The coordinator assists the Event Manager with planning, executing, and reviewing events, and supports the Founder & Director with scheduling, meeting coordination, and task tracking. The position also manages crew and volunteer processes, customer support and ticketing, day-to-day correspondence, administrative paperwork, internal systems, and workflow improvements. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM Melbourne time, with a one-hour unpaid break and 40 working hours per week. Flexible working arrangements are available, with the opportunity to travel. The role is described as an independent contractor position and offers permanent work from home. Health insurance coverage is listed as a perk.

Requirements

Substantial experience in event planning, coordination, and execution.
Strong background in customer service or customer experience, including handling inquiries, complaints, and customer concerns.
Strong verbal and written communication skills, with the ability to communicate professionally with clients, stakeholders, crew, and volunteers.
Approachable and personable, and comfortable interacting with different people.
Comfortable coordinating teams, delegating tasks, and taking ownership of responsibilities.
Tech-savvy, adaptable, and quick to learn new systems while handling a variety of responsibilities.

Responsibilities

Assist the Event Manager in planning, executing, and reviewing events.
Develop event operational documents, including schedules, run sheets, and checklists.
Manage assigned event projects, liaise with suppliers and stakeholders, and resolve planning issues.
Coordinate the full crew and volunteer lifecycle, including recruitment, onboarding, communications, training, shift rostering, and entitlements.
Respond to crew and volunteer inquiries, build relationships to support retention, and ensure adequate staffing levels.
Provide clear pre-event customer communications and administer ticketing and booking changes.
Manage customer inquiries and complaints professionally.
Use customer feedback, FAQs, and record-keeping to improve the customer experience.
Support the Founder & Director with scheduling, meeting coordination, and task tracking.
Manage day-to-day correspondence, administrative paperwork, internal systems, and workflow improvements.