Events & Communications Manager

REINHARDT UNIVERSITY•Waleska, GA

18d•Onsite

About The Position

Reinhardt University is hiring an Events & Communications Manager for its Admissions Office. This role reports directly to the Executive Director of Admissions and supports a fast-paced, growing institution. The manager plans and coordinates campus visits and admissions events, including in-person, on-campus, off-campus, and virtual programs; open houses; scholarship events; and collaborative events with other university departments. The role also develops event promotions and student communication campaigns, maintains consistent institutional messaging and branding, and oversees event communications, attendance goals, and reporting. The position supervises the Reinhardt Captains/Student Ambassadors, supports New Student Orientation and online and graduate orientation programs, and provides customer service to prospective students and campus visitors. The manager coordinates customized tours and visits, works with university departments and campus partners, and may lead tours or assist with admissions counseling. The role represents the University and Admissions Office to internal and external audiences. Weekend and evening hours are required beyond normal work hours. The position is based in a general office environment and may also involve working at high schools or throughout the community. It requires walking between campus buildings, lifting up to 30 pounds, and sitting or driving for extended periods. Approved business-related travel expenses are provided; the employee must have reliable transportation.

Requirements

At least 2 years of work experience in higher education admissions, hospitality management, marketing, or customer service.
Familiarity and proficiency with admissions technologies and platforms, including meeting management software, Microsoft Teams, Zoom or other virtual meeting platforms, database management, JRM, Salesforce, Microsoft Outlook, Word, Excel, InDesign, Photoshop, Canva, Illustrator, and related platforms.
Successful completion of a background check.
Valid driver’s license and safe driving practices.
Reliable means of transportation.
Ability to walk between campus buildings, lift up to 30 pounds, and sit or drive for extended periods.
Ability to work evenings and weekends beyond normal work hours.
Effective interpersonal, written, verbal, and presentation skills, with a customer-friendly and professional approach.
Ability to prioritize assignments and manage multiple projects, adapt to changing environments and competing priorities, and work independently, virtually, and collaboratively.
Ability to maintain a positive attitude, communicate openly, and support continuous improvement and collaboration across the institution.

Nice To Haves

Bachelor’s degree from a regionally accredited institution.
Background and experience in event management.

Responsibilities

Plan and coordinate admissions events, including schedules, facilities requests, event materials, registrant communications, social media follow-up, and attendance goals.
Create new-student communication campaigns in Jenzabar Recruitment Manager and develop cohesive communication plans aligned with enrollment goals and University messaging.
Report weekly on events and tours, including attendance data and analyses, to inform decision-making.
Collaborate with University departments and staff to coordinate event logistics, programming, communications, facilities, dining, media, and public safety.
Assist with planning and executing New Student Orientation and manage online and graduate student orientation programs.
Recruit, select, train, supervise, and manage the work of Reinhardt Captains/Student Ambassadors, including scholarships and incentives.
Provide customer service to prospective students, campus visitors, and inquiries.
Create annual event and tour calendars and communicate schedules through appropriate channels.
Align Admissions events with other institutional events and activities.
Maintain current tour and visit materials, including pre-tour information, next-step documents, school excuse notes, promotional items, and meal-ticket documentation.
Coordinate customized weekday, weekend, virtual, individual, and group visits, including welcome signs, maps, information sessions, photo galleries, and follow-up materials.
Schedule faculty, staff, and athletic appointments for prospective students and their guests.
Plan and manage private campus tours and group visits, tailoring experiences to visitor needs; lead tours when needed and help maintain tour routes and scripts.
Secure and maintain student showrooms, including arranging host incentives and checking rooms weekly.
Inspect the campus tour route weekly for cleanliness and maintenance needs and coordinate monthly reviews with relevant staff.
Develop training materials for Reinhardt Captains and Admissions Counselors on events, tours, and visit programs.
Plan, coordinate, and execute off-campus special events.
Schedule scholarship interviews and related student, faculty, and selection-process meetings and events.
Build, manage, and maintain JRM events and provide attendance reports to counselors.
Maintain knowledge of best practices for university admissions events and tours.
Serve on institutional committees as a representative of the Admissions Office and the role.
Represent the University and Admissions Office professionally and assist with admissions counseling as needed.