Events & Communications Manager

Reinhardt University•Waleska, GA

About The Position

Reinhardt University is hiring an Events & Communications Manager for the Office of Admissions. The role reports directly to the Executive Director of Admissions and supports a fast-paced, high-energy office serving a dynamic and growing institution. The successful candidate is creative, service-minded, flexible, and focused on providing engaging communications and memorable experiences for prospective students and guests. The manager coordinates campus visits—in-person, on- and off-campus, and virtual—and admissions events, including open houses, scholarship events, and programs coordinated with other university departments. The role develops event communications and other materials, manages new-student communication campaigns, and oversees the recruitment, selection, training, and ongoing supervision of Reinhardt Captains/Student Ambassadors. The manager also represents the University and Admissions to internal and external constituencies and assists with admissions counseling as needed. The position involves work in a general office environment as well as at high schools and throughout the community. Weekend and evening hours are required beyond normal work hours.

Requirements

At least 2 years of work experience in higher education admissions, hospitality management, marketing, or customer service.
Familiarity and proficiency with admissions technologies and platforms, including meeting-management software, Microsoft Teams, Zoom and other virtual meeting platforms, database management, JRM, Salesforce, Microsoft Outlook, Word, Excel, InDesign, Photoshop, Canva, and Illustrator, or related platforms.
Successful completion of a background check.
Valid driver’s license and safe driving practices.
Reliable transportation for work-related travel.
Ability to walk between campus buildings or represent the institution in the community.
Ability to lift up to 30 pounds.
Ability to sit or drive for extended periods.
Ability to work evenings and weekends.
Effective interpersonal, written, verbal, and presentation skills.
Ability to provide customer-friendly service, maintain a professional image, and communicate directly with supervisors and colleagues.
Ability to prioritize assignments, manage multiple projects, and adapt to changing environments and competing priorities.
Ability to work independently, virtually, and collaboratively with a team.
Willingness to learn and maintain knowledge of admissions processes, policies, software, and technologies relevant to the role.

Nice To Haves

Bachelor’s degree from a regionally accredited institution is preferred.
Background and experience in event management may be considered.

Responsibilities

Plan and coordinate admissions events, including schedules, facilities requests, event materials, registrant communications, social media follow-up, and attendance and enrollment goals.
Create new-student communication campaigns in Jenzabar Recruitment Manager and develop consistent communications aligned with University branding and enrollment goals.
Report weekly on events and tours, providing data, reports, and analysis to the director and counselors.
Collaborate with University departments and staff to execute events and tours, including coordinating event logistics, sessions, coverage, and facilities needs.
Assist with planning, coordinating, and executing New Student Orientation, and manage online and graduate student orientation programs.
Recruit, select, train, and manage Reinhardt Captains, including their scholarships and incentives.
Provide customer service to prospective students, campus visitors, and people making inquiries.
Create annual event and tour schedules and calendars and communicate them through appropriate channels.
Coordinate admissions events with other institutional activities to showcase the Reinhardt experience.
Maintain current tour and visit materials, including pre-tour information, school excuse notes, promotional items, meal documentation, and next-step materials.
Plan and coordinate customized weekday, weekend, and virtual tours, including welcome signs, maps, information sessions, photo galleries, and follow-up.
Schedule faculty, staff, and athletic appointments for prospective-student classroom visits and meetings.
Plan and manage private campus tours and group visits tailored to visitors’ needs; lead tours when needed and coordinate tour routes and scripts with University staff.
Secure and maintain student showrooms, including arranging host incentives and conducting weekly room checks.
Walk the campus tour route weekly to check cleanliness and identify maintenance needs, and coordinate monthly reviews with Public Safety and Facilities.
Develop training materials for Reinhardt Captains and Admissions Counselors on events, tours, and visit programs.
Plan, coordinate, and execute off-campus special events.
Schedule scholarship interviews and related student, faculty, and selection-process meetings and events.
Build, manage, and maintain JRM events, including attendance reports for counselors.
Maintain working knowledge of best practices for university admissions events and tours.
Serve on institutional committees representing the Office of Admissions and the role.
Assist with admissions counseling as needed.