Event Operations Captain

Omaha's Henry Doorly Zoo and Aquarium•Omaha, NE

10d•Onsite

About The Position

Omaha’s Henry Doorly Zoo & Aquarium is seeking an Events Captain to assist with producing and executing public, private, and internal events, from setup through fulfillment. Events may take place during the day or evening. The Events Captain serves as the Zoo’s main contact for clients, guests, and vendors, and represents the Zoo in a professional and friendly manner. The role requires attention to detail, strong communication, the ability to lead event team members, and comfort working in a fast-paced environment. This is an as-needed, part-time position supporting events as they occur, including evenings, weekends, and some holidays. The Events Captain reports directly to the Events Operation Assistant Manager and supervises and leads event staff such as bartenders, event assistants, and volunteers.

Requirements

Valid state driver’s license.
High school diploma or equivalent.
At least 19 years of age.
Willingness to obtain TIPS certification within the first three months of employment.
Strong customer service skills and ability to engage with patrons.
Ability to multitask, work in a fast-paced environment, and meet deadlines.
Strong interpersonal skills and a positive attitude.
Ability to organize, prioritize, and memorize.
General knowledge of food and beverage service procedures.
Versatility, flexibility, and willingness to work with changing priorities.
Ability to work effectively with a diversity of individuals at all organizational levels.
Strong problem-solving and analytical skills.
Excellent written and oral communication skills.
Good judgment and ability to make timely, sound decisions.
Ability to follow directions, lead, and work well as part of a team.
Knowledge of event staff duties and tasks.
Basic math skills and experience operating and reading computerized cash registers and tape readouts.
Knowledge of event management and/or operations.
Ability to work extended or unusual hours, including evenings, weekends, holidays, and night programs.
Ability to walk and/or stand frequently for up to eight hours, walk long distances across multiple venues and work areas, and move products between Zoo areas.
Ability to work in various weather conditions and indoor and outdoor Zoo environments.
Ability to sit, kneel, bend, twist, reach overhead, and climb.
Ability to lift, push, pull, and/or move up to 50 pounds and occasionally up to 75 pounds using safe lifting methods.

Nice To Haves

Experience in events.
Experience in event planning or management, food and beverage service, or hospitality.

Responsibilities

Follow Omaha’s Henry Doorly Zoo & Aquarium policies and standards, and represent the Zoo positively to guests.
Respond to customer and guest inquiries and provide excellent customer service.
Obtain event information and necessary details before each event, including the event information sheet.
Obtain, maintain, set up, tear down, and store the equipment and supplies needed for events.
Set up and remove tables, chairs, signage, tents, and other event items.
Communicate team goals, timelines, and expectations before and during events.
Lead event team members, provide resources, answer questions, and step in as needed.
Assist external vendors on arrival, escort them as required, and help with location and logistical needs.
Escort guests and vendors using a golf cart or other Zoo vehicle.
Maintain clean, professional event atmospheres, bars, and facilities.
Ensure bar arrangements are properly set up and ready to serve before events; assist bartending staff with setup.
Follow Zoo policies and state laws for food handling and beverage service, and ensure appropriate handling and storage of liquor, garnishes, and mixers.
Operate the cash register, collect payments, and make change.
Account for drink tickets and turn them in to the Events Operation Assistant Managers after events.
Manage event logistics, including venue setup and teardown, staffing stations, equipment and supplies, and replenishment as needed.
Ensure Front Gate Security, bartenders, and event assistants arrive promptly.
Assist clients, guests, and vendors with troubleshooting throughout events.
Check facilities before and during events, including cleanliness of restrooms and operation of lights and A/V equipment.
Monitor underage drinking, over-indulgent drinking, and damage to facilities.
Complete appropriate forms and reports, including client change forms and accident or incident reports.
Prepare buildings for the following morning by completing required cleanup, removing trash, confirming rental equipment pickup, turning off lights, and locking doors.
Dismiss Front Gate Security, event staff, and bartenders at the end of events.
Fill in as needed to help ensure events are successful, including setup and teardown.
Communicate comments, ideas, and concerns to management.