Events Assistant

Omaha's Henry Doorly Zoo and Aquarium•Omaha, NE

7d•Onsite

About The Position

Omaha’s Henry Doorly Zoo & Aquarium is seeking an Events Assistant to support the production and execution of public, private, and internal events during daytime and evening hours. The role supports all stages of event planning, from logistics to guest services, and helps present a visually appealing image of the Zoo to the community. The position is regular and part-time, with a variable schedule averaging up to 24 hours per week. Hours may vary according to operational needs and events, and may include weekends, late evenings, holidays, and night programs. The position reports directly to the Assistant Manager.

Requirements

High school diploma or equivalent.
At least 19 years of age.
Valid state driver’s license.
Willingness to obtain TIPS certification within the first three months of employment.
Strong customer service skills and ability to engage with patrons.
Ability to multitask and work in a fast-paced environment with changing priorities.
Strong interpersonal skills and a positive attitude.
Ability to organize, prioritize, and memorize information.
General knowledge of food and beverage service procedures.
Ability to deal effectively with diverse individuals at all organizational levels.
Good judgment and ability to make timely, sound decisions.
Ability to follow directions and work well with team members.
Basic math skills and experience operating and reading computerized cash registers and tape readouts.
Ability to work extended or irregular hours, including weekends, holidays, and night programs.
Ability to walk or stand frequently for up to eight hours and walk long distances across multiple venues and work areas.
Ability to work in various weather conditions and indoor and outdoor Zoo environments.
Ability to sit, kneel, bend, twist, reach overhead, and climb.
Ability to lift, push, pull, or move up to 50 pounds and occasionally up to 75 pounds using safe lifting methods.

Nice To Haves

Experience in events is helpful but not required.
Knowledge of special event management and/or operations.
Experience in event operations for groups ranging from 1 to 5,000 people.
Knowledge of zoo administrative practices and willingness to learn other areas.

Responsibilities

Follow Omaha’s Henry Doorly Zoo & Aquarium policies and standards and represent the organization with a professional, friendly attitude.
Respond to guest inquiries and provide excellent customer service.
Collect necessary event information, including the event information sheet, before events.
Obtain, maintain, set up, tear down, and store event equipment and supplies, including tables, chairs, signage, and tents.
Assist external vendors on arrival, escort them as required, and support their location and logistical needs.
Escort guests and vendors using a golf cart or other Zoo vehicle.
Maintain clean, professionally presented event spaces and facilities.
Follow food-handling and beverage procedures in accordance with Zoo policies and state laws.
Operate a cash register, collect payment, make change, and account for drink tickets.
Help manage event logistics, including venue setup, staffing stations, and ensuring equipment and supplies are available.
Help bartending staff prepare bar arrangements before events and replenish inventory during events.
Monitor underage drinking, over-indulgent drinking, and facility damage.
Be present during events to ensure they run smoothly and troubleshoot as needed.
Work as part of the team, follow directions, and fill in as needed to help events succeed, including setup and teardown.
Communicate comments, ideas, and concerns to management.