Events Account Manager

Propark Mobility•Houston, TX

3d•Hybrid

About The Position

Propark Mobility is seeking an Events Account Manager to join their team. This role involves managing client relationships, overseeing event operations, and supporting staff. The ideal candidate is organized, personable, and excels at problem-solving in a fast-paced environment. This position offers opportunities for career growth within the company.

Requirements

Excellent organizational and multitasking skills.
Strong written and verbal communication.
Professional phone etiquette.
Experience with Microsoft Office (Word, Excel, Outlook). Google Sheets, Sage Intact
Ability to learn scheduling and payroll software (UKG experience is a plus).
Strong attention to detail.
Ability to work in a fast-paced environment.

Nice To Haves

Customer service experience preferred.
Administrative or office management experience.
Hospitality, valet, parking, transportation, or event industry experience preferred.
Experience coordinating large teams is a plus.

Responsibilities

Answer incoming calls, emails, and customer inquiries professionally.
Prepare proposals, contracts, and event confirmations.
Maintain employee personnel files and onboarding documents, including I-9s compliance.
Assist with hiring, interviews, and orientation of new employees.
Verify employee certifications, driver’s licenses, and required documents.
Track event details and staffing requirements.
Prepare invoices and assist with accounts receivable follow-up.
Maintain client contact information and event records.
Assist management with reports, Budgets and Forecasts, spreadsheets, and data entry.
Maintain confidentiality of company and employee information.
Support management with special projects and operational needs.
Develop and train supervisors and line-level employees.
Review and approve work schedules to ensure adequate coverage while minimizing expenses.
Develop and maintain strong client relations and attend client meetings.
Assist supervisors in handling customer complaints and day-to-day operational issues.
Manage and submit employee, operations, and payroll reports.
Oversee the customer service program to ensure customer satisfaction.
Develop budgets and monitor financials to meet business goals.
Review and evaluate audits to ensure integrity of revenue control.
Ensure compliance with company policies and procedures, as well as those of our client.
Respond to operational issues when needed (at times, after normal business hours).
Maintain the highest professional and ethical standards for both our organization and our client.

Benefits

Competitive salary based on experience.
Paid holidays and vacation.
Health benefits (where applicable).
Career advancement opportunities.
Professional and supportive work environment.
Fantastic opportunities for career growth - we always look to promote from within first!
Free Parking!!
Competitive salary that is commensurate with experience, plus incentive bonus potential.
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Priority driven culture that is supportive, engaging, empowering and celebratory.
A company that values diversity, inclusion, and belonging.
The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
Learning opportunities through our internal training program - Propark Think
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Free parking while working at your assigned Propark location(s).