Account Manager - Convention Center Events

GardaWorld•Minneapolis, MN

3d•Onsite

About The Position

BEST Crowd Management is seeking a dynamic Account Manager to lead event operations in Minneapolis, MN. This is an opportunity to oversee a large-scale operation, manage a workforce of 100+ event staff, and play a critical role in delivering safe, secure, and memorable guest experiences at major events. As the Account Manager, you'll serve as the operational leader responsible for workforce management, client relationships, event execution, and business performance.

Requirements

2+ years of experience as an Account Manager, Operations Manager, Senior Supervisor, Security Manager, Event Manager, or similar leadership role
Experience managing teams of 100+ part-time, seasonal, or event-based employees
Direct client-facing experience with responsibility for relationship management and service delivery
Experience with employee scheduling, staffing plans, payroll administration, labor management, and budgeting
Ability to work flexible schedules, including evenings, weekends, and holidays
Valid driver's license and ability to travel as needed

Nice To Haves

Event Security Operations
Crowd Management
Stadium & Arena Operations
Sports & Entertainment Venues
Convention Center Operations
Live Events & Festivals
Guest Services Leadership
Contract Security Operations
Experience coordinating with law enforcement, emergency management teams, fire departments, or venue security partners
Strong incident management and emergency response experience
Demonstrated success leading large operational teams in fast-paced environments
Experience improving workforce engagement, retention, and operational efficiency
Bachelor's degree or equivalent leadership experience

Responsibilities

Lead all aspects of event operations, staffing, recruiting, onboarding, training, scheduling, and event execution
Manage and develop a workforce of 100+ part-time/event employees and front-line supervisors
Partner directly with venue leadership and clients to ensure exceptional service delivery and account performance
Develop staffing plans and operational strategies to meet event demands while controlling labor costs
Oversee scheduling, payroll, invoicing, budgeting, and financial accountability
Coach, mentor, and develop supervisors and team leaders to build a high-performing culture
Coordinate incident response activities and partner with law enforcement, public safety agencies, and venue management when needed
Support emergency preparedness planning and operational response during critical incidents
Monitor key performance metrics and implement continuous improvement initiatives
Ensure compliance with company standards, client expectations, and regulatory requirements
Provide leadership during nights, weekends, holidays, and event-day operations