Senior Account Manager, Tradeshows & Events

Czarnowski • Austell, GA

16h

About The Position

Czarnowski is seeking a Senior Account Manager to join their growing team. This role is responsible for all aspects surrounding the delivery of Czarnowski’s customer marketing programs, with a focus on developing and producing outstanding events for clients’ trade show programs, sales meetings, and private events. The Senior Account Manager will maintain strong client relationships while managing the tactical aspects of project deliverables on time and within budget, utilizing the company's technical and execution resources. This role is integral to the overall success of client marketing programs, serving as the primary point person overseeing creative development, production oversight, logistics coordination, vendor management, and collaboration with the Czarnowski network. Attention to detail and organizational prowess are key to ensuring the seamless execution of each event.

Requirements

• 5+ years of client-facing experience in a conference/exhibit/trade show/event marketing agency.
• Passionate about working with people, ability to quickly develop a rapport with clients.
• Pro-active self-starter, entrepreneurial, and creative solutions-oriented.
• Adaptable, open-minded and receptive to feedback and able to adjust in real-time.
• Comfort in new environments and scenarios, willingness to travel.
• Collaborative, comfortable presenting and receiving information in a group setting.
• Respectful, thoughtful, courteous, and able to maintain a professional demeanor under pressure.
• Organized, articulate, detail-oriented and an effective communicator.
• Technologically savvy, comfortable using a wide variety of programs, software and applications.

Nice To Haves

• Experience in working with large, multi-faceted teams in a leadership and/or supporting role.
• Demonstrated ability to interpret complex, often conflicting information, reorganize and distribute to appropriate teams clearly in written and verbal formats.
• BA/BS degree or equivalent of relevant work experience.

Responsibilities

• Serve as the primary point of contact between Czarnowski and clients for all project deliverables and foster effective working relationships with colleagues at all levels.
• Utilize Microsoft Office Suite and Czarnowski systems to interact with internal and external teams and prepare client correspondence, proposals, and presentations.
• Engage and communicate with estimating teams and support services, including creating show services-specific estimates and reformatting existing estimates.
• Develop timelines, schedules, and project plans, communicate action items to project teams, and monitor adherence to deadlines.
• Possess strong operational knowledge of Czarnowski systems, tools, and processes related to project workflow to manage workload efficiently and effectively.
• Collaborate with Czarnowski operational and on-site departments and personnel to ensure timely completion of project deliverables, manage required show services, and schedule installation and dismantle labor.
• Manage approval processes and ensure all solutions comply with show-specific rules and regulations.
• Proactively identify and address project-related issues, collaborating with relevant stakeholders to develop appropriate resolutions.
• Respond promptly to all internal and client-related communications, acknowledging receipt within 24 hours.
• Assist with forecasting client financial activity with Czarnowski on a 12-month rolling calendar.
• Maintain and update project information, including financials, within Czarnowski systems.
• Manage project change orders, ensuring cost-related approvals are documented and communicated with relevant stakeholders.
• Review and reconcile estimated costs with actual incurred costs, providing detailed reports to the project team along with recommendations for proposed invoice amounts.
• Maintain and ensure target profit margins, evaluated per project and on an annual basis.
• Review, recommend, and implement estimating adjustments to recurring projects based on historical financial data to maintain target profit margins.
• Review all estimates and invoice drafts for accuracy prior to submitting to clients.
• Understand client-specified billing procedures and AP/Procurement specific client contacts to submit invoices and resolve unpaid invoices in a timely manner.

Benefits

• Medical, Dental, and Vision benefits effective within 30 days (or less) of your start date
• 401K matching with no vesting period
• Generous Paid Time Off (PTO)
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree