Events Account Manager

Navan • San Francisco, CA

12h

About The Position

As an Events Account Manager at Navan, you will drive revenue by maximizing the value clients receive from Navan’s corporate events and group travel solutions. You will serve as a trusted advisor, building strong client relationships and supporting seamless onboarding, platform engagement, and comprehensive management of clients’ event programs and strategy. You will own individual event renewals and cross-sell and upsell services across Navan Events lines of business. The role is highly visible and works closely with Sales, Product, Finance, Operations, and C-suite leadership to delight clients and scale revenue in a fast-paced, high-growth environment.

Requirements

• At least 5 years of experience in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel, or events environment.
• Proven history of meeting or exceeding retention, adoption, and expansion quotas.
• Ability to use data to demonstrate event ROI, solve complex client challenges, and prioritize growth initiatives.
• Exceptional presentation and relationship-building skills suited to diverse stakeholder levels.
• Proactive, high-energy self-starter with strong emotional intelligence, adaptability, and commitment to customer delight.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• Exposure to corporate events, meeting management, or travel technology.

Responsibilities

• Manage post-sales account success, ensuring events sold by pre-sales are booked through Navan Events and estimated revenue is realized.
• Build trusted advisor relationships with event planners and program administrators through C-level executives.
• Increase platform adoption by directing clients’ smaller event logistics programs through the Navan platform.
• Retain existing event revenue, secure event renewals, and pursue upsell and cross-sell opportunities across departments, use cases, and geographies.
• Develop client-side champions and broaden internal networks to secure multi-level sponsorship.
• Partner with Product, Support, and Operations to surface client requirements and improve event-specific platform features.
• Maintain expertise in Navan’s event management tools, group travel workflows, and competitive positioning.
• Travel to customer sites and key corporate events as needed to support execution and executive reviews.
• For certain strategic clients, use online platform event data to work with clients to contract all meetings and events through Navan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level