Senior Account Manager, Irvine | Events, Exhibits

Pinnacle•Irvine, CA

8d•Onsite

About The Position

Pinnacle is recruiting a Senior Account Manager for its Irvine, California office. Senior Account Managers partner with Account Directors, who lead client relationships, and independently manage multiple large-scale events, activations, and exhibits with little direction. The position serves as a central coordination point for internal communication and project execution, helping ensure client expectations are met or exceeded. The role manages projects from initial design through final payment, including quotes, design, client approvals, kick-off meetings, detailing, production, shipping, on-site service needs, and invoicing. It also manages show services and shipping details, tracks changes and additions for billing, and addresses questions and concerns before projects are put at risk. This is an in-office role in Irvine, with travel as needed (20–25%).

Requirements

At least 5 years of current work experience in account management or account support in the tradeshow industry, including hands-on show services experience.
Ability to organize and disseminate details across multiple large projects.
After training, demonstrated mastery of the Account Manager role and ability to run projects independently through the company system.
Exceptional organization and ability to track and communicate details across multiple large projects simultaneously.
Strong initiative and self-direction, including anticipating needs and acting without being asked.
Comfort working in a fast-paced environment with multiple projects and short turnaround times.
Experience coordinating logistics across multiple partners and venues with tight timelines.
Ability to read construction drawings and familiarity with construction techniques and how a variety of materials are built.
Skill in developing and maintaining strong working relationships with clients and internal teams.
Willingness to work in a supportive role and take the lead when needed.
Familiarity with standard concepts, practices, and procedures in event and exhibit fabrication and the tradeshow industry.
Experience working with ERP systems, billing, quoting, and invoicing.
Ability to work long hours to complete projects and travel as required.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and presentation programs.
Familiarity with Adobe Creative Suite.

Nice To Haves

College degree preferred.

Responsibilities

Partner with Account Directors to meet or exceed client expectations through flawless project execution.
Independently manage multiple large-scale events, activations, and exhibits with little direction from the Account Director.
Coordinate projects from initial design through final payment, including quotes, design, client approvals, kick-off meetings, detailing, production, shipping, on-site service needs, and invoicing.
Act as an intermediary between clients and internal teams, proactively addressing questions and concerns that could put a project at risk.
Coordinate, order, submit, and track show services from pre-show through on-site execution and final billing.
Track shipping and ship dates, and document project changes and additions for billing purposes.
Travel as needed, approximately 20–25%.