Events Account Manager

Navan • Palo Alto, CA

1d

About The Position

As an Events Account Manager at Navan, you will drive revenue by maximizing the value clients derive from Navan’s corporate events and group travel solutions. You will serve as a trusted advisor, building client relationships and supporting seamless onboarding, platform engagement, and management of clients’ event programs and strategies. You will own individual event renewals and cross-sell and upsell services across Navan Events lines of business. The role collaborates closely with Sales, Product, Finance, Operations, and C-suite leadership to support clients and grow revenue in a fast-paced, high-growth environment.

The role includes managing post-sales relationships, building executive sponsorship, encouraging platform adoption for smaller event logistics programs, retaining and expanding event revenue, and cultivating account champions. You will partner with Product, Support, and Operations to communicate client requirements and improve event-related platform features. You will maintain expertise in Navan’s event tools, group travel workflows, and competitive positioning. Travel to customer sites and key corporate events may be needed. For certain strategic clients, you will use online platform events data to help contract all meetings and events through Navan.

Requirements

• At least 5 years of experience in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel, or events environment.
• A proven record of meeting or exceeding retention, adoption, and expansion quotas.
• Ability to use data to demonstrate event ROI, solve complex client challenges, and prioritize growth initiatives.
• Exceptional presentation and relationship-building skills suited to diverse stakeholder levels.
• Proactive, high-energy self-starter with strong emotional intelligence, adaptability, and a commitment to customer delight.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• Exposure to corporate events, meeting management, or travel technology.

Responsibilities

• Manage post-sales success by ensuring events sold by pre-sales are booked through Navan Events and estimated revenue is realized.
• Build trusted advisor relationships with event planners, program administrators, and C-level executives.
• Encourage clients to manage smaller event logistics programs through the Navan platform.
• Retain event revenue, secure event renewals, and pursue upsell and cross-sell opportunities across departments, use cases, and geographies.
• Broaden internal client relationships to secure multilevel sponsorship and cultivate account champions.
• Partner with Product, Support, and Operations to surface client requirements and improve event-specific platform features.
• Maintain expertise in Navan event management tools, group travel workflows, and competitive market positioning.
• Travel to customer sites and key corporate events as necessary to support execution and executive reviews.
• For certain strategic clients, use online platform events data to help contract all meetings and events through Navan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level