Event Usher – Sleeman Centre (Part-time)

The City of Guelph•Guelph, ON

7d•CA$18•Onsite

About The Position

The City of Guelph is seeking an Event Usher for the Sleeman Centre. The Sleeman Centre is a state-of-the-art facility with a seating capacity of 5,000, hosting concerts, trade shows, conferences, and sporting events. This position will provide customer service to all patrons and employees, guided by the city's strategic plan and corporate values. The role involves assisting patrons, ensuring safety, and acting as an ambassador for the City of Guelph.

Requirements

Customer service experience preferably in an event type setting.
Excellent interpersonal and communication skills with the ability to respond to the public in a courteous and effective manner.
Must be accurate and detail oriented.
Ability to perform physical work (e.g., lifting, bending, pushing, and pulling, walking, climbing stairs and standing for long periods of time).
Ability to understand policies and procedures as they relate to the work being performed.
Possess or be willing to obtain a valid Smart Serve Certification.

Nice To Haves

Knowledge of Alcohol Control Policies in event driven industry is an asset.
Experience or training in security, policing, or conflict de-escalation related work is an asset.

Responsibilities

Provide excellent customer service to all patrons and employees.
Greet all guests in a welcoming and friendly manner, consistently maintaining a positive attitude.
Conduct regular inspections of assigned and deployed positions, ensuring the safety of all guests.
Familiarity with the City of Guelph and local attractions.
Assist with maintaining a safe environment throughout Sleeman Centre.
Act as ambassador for the City of Guelph.
Inform guests of seat locations and assist where needed.
Retrieve and verify guests’ tickets, as required.
Operate a ticket scanner and follow ticket scanning protocol as outlined in team training.
Assist guests with special needs/ requests that require additional services.
Adhere to all City of Guelph and Sleeman Centre service standards and policies, including Health and Safety.
Work in compliance with the provisions of the Occupational Health and Safety Act.
Work with enthusiasm and professionalism at all times.
Perform any additional tasks as assigned.