Part-Time Event Day Elevator Usher
About The Position
The Event Day Guest Experience Elevator Usher plays a key role in delivering an exceptional, safe, and seamless guest journey at the Toyota Center. This position is responsible for managing elevator flow, assisting guests with navigation, and ensuring a welcoming, organized environment throughout every event. Must have a calm demeanor and be able to communicate issues clearly. A working knowledge of building operations is also needed to be able to direct information accordingly. As a visible member of the Guest Experience team, this role is perfect for individuals who thrive in a fast-paced, high-energy setting and are passionate about creating memorable moments for fans and visitors.
Requirements
- At least 18 years of age
- 1-3 years of customer service experience
- Must work 70% of scheduled events each month
- Possess enough technical aptitude to understand and operate the elevator
- Excellent customer service skills
- Excellent social and leadership skills with a diverse staff
- Ability to work with minimal supervision
- Sound judgement and quick decision-making capability
- Good verbal and interpersonal skills required
- Carry a pleasant impression of the company through courteous and sincere conduct
- Professional presentation, appearance and work ethic
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to interact with all levels of staff up to and including senior leadership.
Responsibilities
- Create a best-in-class guest experience.
- Always maintain neatness in assigned areas.
- Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator.
- Provide directional assistance to various locations throughout the facility
- Ensure that proper passenger load guidelines are followed and be alert to any malfunction
- Make sure that all passengers follow proper protocols to enter and exit the elevator safely, and that guests adhere to proper behavior while riding the elevator.
- Notify Event Supervisor and/or Security by radio if issues or emergencies arise
- Enforce rules and regulations of the building (i.e. no smoking)
- Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees.
- May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period
- Must be able to work 70% of the Toyota Center events each month
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
