Part-Time Event Day Elevator Usher

Toyota Center•Houston, TX

6d•Onsite

About The Position

The Event Day Guest Experience Elevator Usher plays a key role in delivering an exceptional, safe, and seamless guest journey at the Toyota Center. This position is responsible for managing elevator flow, assisting guests with navigation, and ensuring a welcoming, organized environment throughout every event. Must have a calm demeanor and be able to communicate issues clearly. A working knowledge of building operations is also needed to be able to direct information accordingly. As a visible member of the Guest Experience team, this role is perfect for individuals who thrive in a fast-paced, high-energy setting and are passionate about creating memorable moments for fans and visitors.

Requirements

At least 18 years of age
1-3 years of customer service experience
Must work 70% of scheduled events each month
Possess enough technical aptitude to understand and operate the elevator
Excellent customer service skills
Excellent social and leadership skills with a diverse staff
Ability to work with minimal supervision
Sound judgement and quick decision-making capability
Good verbal and interpersonal skills required
Carry a pleasant impression of the company through courteous and sincere conduct
Professional presentation, appearance and work ethic
Ability to work flexible hours including evenings, weekends, and holidays
Ability to interact with all levels of staff up to and including senior leadership.
Standing and sitting for the majority of shifts.
Comfortable sitting in an enclosed environment and high-traffic fast paced environments.
Vision requirement includes the ability to review written and electronic materials in both digital and physical format.
Ability to transfer and move items for departmental needs.
Ability to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Nice To Haves

A working knowledge of building operations

Responsibilities

Create a best-in-class guest experience.
Always maintain neatness in assigned areas.
Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator.
Provide directional assistance to various locations throughout the facility.
Ensure that proper passenger load guidelines are followed and be alert to any malfunction.
Make sure that all passengers follow proper protocols to enter and exit the elevator safely, and that guests adhere to proper behavior while riding the elevator.
Notify Event Supervisor and/or Security by radio if issues or emergencies arise.
Enforce rules and regulations of the building (i.e. no smoking).
Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees.
May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period.
Must be able to work 70% of the Toyota Center events each month.