Event Technology Project Manager - Event Registration Technology

Direct Travel • Remote,

8d • Remote

About The Position

This position is responsible for building and managing event registration experiences primarily within Cvent, including registration websites, Attendee Hub, session and agenda configurations, communications, surveys, and other event technology solutions such as EventMobi and SocialPoint. The individual in this role will project manage technology builds internally and with external clients to ensure all deadlines and requirements are met, provide technology support to Program Specialists and Registration Managers, and serve as a subject matter resource for Cvent capabilities and best practices. This position will also support builds and integrations in other approved technology platforms based on client and program needs.

Requirements

• Experience with Cvent
• Experience with EventMobi
• Experience with SocialPoint
• Project management skills
• Ability to manage technology builds internally and with external clients
• Ability to provide technology support to Program Specialists and Registration Managers
• Subject matter expertise in Cvent capabilities and best practices
• Ability to support builds and integrations in other approved technology platforms
• Ability to participate in client planning calls and technology discussions
• Ability to identify and understand client interests, issues, expectations, and priorities
• Ability to partner with clients and internal teams to translate program requirements into effective technology solutions
• Ability to acknowledge and escalate client and attendee concerns
• Ability to adhere to company policies regarding client interaction
• Ability to abide by local laws and culture of the designated program venue
• Ability to provide technology recommendations
• Ability to educate clients on Cvent functionality
• Ability to configure Cvent registration
• Ability to build and manage Cvent Attendee Hub experiences
• Ability to support the full technology lifecycle
• Ability to partner with Program Manager and Program Specialist/Registration Managers
• Ability to liaise with internal Technology Services department
• Ability to conduct thorough testing and quality assurance
• Ability to identify opportunities to leverage Cvent functionality
• Ability to provide technical support and troubleshooting assistance
• Ability to support other event technology solutions
• Ability to leverage experience and creative thinking for process efficiency
• Ability to share Cvent strategies, best practices, and technology updates
• Ability to collaborate with internal teams
• Ability to stay current on new Cvent features and capabilities
• Ability to provide on site technology services
• Ability to travel on site
• Ability to train end users on Cvent and other approved technology platforms
• Ability to provide guidance on new features and functionality
• Ability to provide refresher training and ongoing support

Nice To Haves

• Creative thinking to identify opportunities for increased process efficiency.

Responsibilities

• Participates in ongoing client planning calls and technology discussions.
• Identifies and understands client interests, issues, expectations, and priorities.
• Partners with clients and internal teams to translate program requirements into effective technology solutions.
• Acknowledges and escalates client and attendee concerns as appropriate.
• Adheres to Creative Group policies regarding appropriate and professional client interaction.
• Abides by the local laws and culture of the designated program venue.
• Provides technology recommendations based on experience, platform capabilities, and best practices.
• Educates clients on available Cvent functionality and recommends solutions that support their program goals.
• Builds and manages event registration websites using Cvent.
• Configures Cvent registration, including registration paths, admission items, session groups, registration questions, fees, confirmation emails, and other event specific functionality.
• Builds and manages Cvent Attendee Hub experiences, including agendas, sessions, content, attendee experiences, and other applicable features.
• Configures Cvent features and functionality based on client requirements and program needs.
• Supports the full technology lifecycle from initial discovery and planning through build, testing, launch, and post event support.
• Partners with the Program Manager and Program Specialist/Registration Managers during client discovery meetings to translate specific needs into technology requirements.
• Liaisons with the internal Technology Services department for technology support and troubleshooting.
• Leverages working knowledge of Cvent capabilities and other approved technology platforms to make successful recommendations to clients and internal teams.
• Conducts thorough testing and quality assurance of registration websites, attendee experiences, communications, and other technology components prior to launch.
• Identifies opportunities to leverage Cvent functionality to improve the attendee experience and increase efficiency for clients and internal teams.
• Provides technical support and troubleshooting assistance to Program Specialists and Registration Managers throughout the planning and execution of programs.
• Supports other event technology solutions, including surveys, communications, reporting, and other approved platforms as needed.
• Leverages experience and creative thinking to identify opportunities for increased process efficiency.
• Shares Cvent strategies, best practices, and technology updates with colleagues.
• Collaborates with internal teams to develop and improve processes, documentation, and standard operating procedures.
• Serves as a resource for questions related to Cvent functionality and event technology best practices.
• Stays current on new Cvent features and capabilities and identifies opportunities to incorporate them into team processes and client solutions.
• Provides on site technology services when required for complex programs.
• Provides technology support during events as needed.
• Travels on site when training opportunities or program requirements are identified and approved by management.
• Trains end users on Cvent and other approved technology platforms.
• Ensures staff are set up correctly and understand how to use technology systems as they relate to their job function.
• Provides guidance on new features and functionality as they become available.
• Provides refresher training and ongoing support as needed.
• Performs other technology related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed