Event Technician, Audio Visual-Westin Kierland

Encore Global•Phoenix, AZ

45d•Onsite

About The Position

A Technician sets up and operates basic, small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center, and may involve assignments at multiple hotel locations. Working times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands and perform the essential job functions, with reasonable accommodations available where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed flawlessly.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is set up and working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes in a timely, professional manner.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike, and coordinate with staff and outside vendors.
Increase revenue by using floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.