Event Technical Lead, Audio Visual - AT&T Hotel and Conference Center

Encore Global•Austin, TX

1d•Onsite

About The Position

The Event Technical Lead is responsible for setting up, operating, troubleshooting, and breaking down intermediate-level audiovisual systems, from small to large scale, in a hospitality environment. The role ensures customer satisfaction, maintains equipment security, and provides technical support throughout events. The Technical Lead also serves as a leader, mentor, and coach to other technicians, helping deliver excellent customer service and maintain positive client relationships. The position follows company processes and procedures, completes systems entry and paperwork accurately, coordinates equipment with staff and outside vendors, and may use Encore systems and applications. It also includes floor-based upselling and working with clients to finalize invoices. The position reports to an Operations Manager, Operations Director, or Director of Event Technology. Work takes place in hotel, convention center, event venue, and warehouse settings. Conditions may include outdoor temperature exposure, dirt, sand or dust, moderate to noisy environments, and work at heights using lifts and ladders. Schedules may be irregular and include on-call work, days, evenings, weekends, and holidays. Team members may be asked to work at multiple hotel locations and must follow applicable appearance guidelines.

Requirements

High school diploma required.
2–3 or more years of audio-visual experience required.
Valid driver’s license required for team members in positions that may operate company vehicles.
External applicants must meet or validate and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet the training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
Additional Department of Transportation requirements may apply.
Must be able to lift 50 pounds.

Nice To Haves

Associate’s degree preferred.
2–3 or more years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems quickly.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service and work to exceed the expectations and needs of internal and external customers.
Lead, mentor, and coach technicians in Encore’s Delivering World Class Service philosophy.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is set up and working properly.
Monitor events and check in with customers throughout the day.
Foster the hotel/client relationship.
Apply advanced operational ability to troubleshoot equipment and software issues, anticipate challenges, and make changes in a timely, professional manner.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate equipment with other staff and outside vendors.
Increase revenue through floor upselling techniques.
Work with clients to finalize invoices.
Use Encore systems and applications as needed.