Event Support Specialist - Student Union

Texas Woman’s University•Denton, TX

2d•Onsite

About The Position

Provides high-level of technical support to the Student Union for event audio/visual technology systems and services, via phone, remote computer access and in person. The position is responsible for designing and/overseeing audio visual (AV) events. The Event Support Specialist troubleshoots and resolves AV problems; creates, tests, and edits presentations and other multi-format material. The AV Specialist will setup, test, operate, and calibrate AV equipment for live events and meetings. Work is performed under the supervision of the Manager/Supervisor and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

Requirements

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
Ability to communicate effectively orally, by phone, in person, and in writing.
Ability to represent the department and University in a friendly, courteous, and professional manner.
Effective interpersonal skills and relationship-building skills.
Ability to present ideas in user-friendly language.
Knowledge of the organization's goals and objectives.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.
Strong customer-service orientation.
Ability to use a personal computer and other office equipment, including university related software and email.

Nice To Haves

CTS, HDI certifications preferred.
Background in event audio/visual support preferred, some college/technical short courses/seminars relating to audio/visual technology preferred.

Responsibilities

Schedules and sets-up audio/visual for non-academic events.
Serves as technician for designated non-academic events with a high level of customer service.
Assists in planning layout and coordination for audio, video and recording requirements.
Consults on use of lighting and sound for recording requests.
Maintains responsible use of hardware, software, network, peripheral equipment, tools and test equipment in the Student Union.
Maintains and troubleshoots audio visual equipment.
Supervises Student Union student tech team.
Operates lighting, sound, camera, video recorder, and accessories.
Receives and responds to incoming calls, pages, and/or e-mails regarding event audio/visual problems.
Provides informal hands-on training to users on the use of audio/visual equipment.
Develops and maintains current technical documentation and on-line help files for equipment use and training.
Provides a high-level of expertise and technical support to the Student Union on event audio/visual technology systems and services.
Adheres to procedures and policies to ensure the security and integrity of systems/networks.
Assists in the implementation of institutionally appropriate and effective disaster recovery plans.
Assists other teams within the Division of Student Life.
Performs other duties as requested.