Event Staff-Punch Line Irving

Live Nation Entertainment • Irving, TX

4d

About The Position

Live Nation Concerts is seeking Event Staff for Punch Line Irving. The role focuses on delivering customer service, responding to customer inquiries and concerns, and helping guests understand available products and services. Staff also support venue sustainability efforts and assist with closing the venue after shows. The position requires frequent walking, stair climbing, lifting, and carrying items weighing 50 pounds or more, with occasional sitting.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service and communications experience.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Sound judgment, tact, and diplomacy.
• Strong teamwork skills and ability to execute programs.
• Ability to walk and climb stairs constantly, lift and carry 50 pounds or more, and sit occasionally.
• Applicants for employment in the United States must have work authorization that does not require employer sponsorship for a visa.

Responsibilities

• Deliver customer service to maintain customer loyalty and resolve customer concerns through appropriate analysis and action.
• Adapt to customer needs and take appropriate steps to meet or exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Provide information about products or services; take or enter orders; cancel accounts; and obtain details of complaints by telephone or in person.
• Maintain records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
• Participate in the venue’s sustainability program, which may include sorting waste, collecting recycling, conserving resources, preventing waste, and educating fans about these efforts.
• Work with fellow staff at the end of shows to close the venue, including collecting recyclables and picking up and properly storing event equipment such as lawn chairs and barricades.
• Perform other tasks as assigned by the Guest Services Manager.

Benefits

• The company describes benefits and perks that may include free concert tickets, student loan reimbursement, adoption support, and fertility support; the posting does not specify which apply to this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED