Hancher, Event Specialist

UIOWA•Iowa City, IA

5d•Onsite

About The Position

The University of Iowa Hancher Auditorium is hiring an Event Specialist to support rental events and the venue’s front-of-house operations. The role supervises front-of-house staff at assigned events, provides customer service to renters and patrons, and ensures that venue policies, procedures, and safety protocols are followed. Working with the operations manager, the Event Specialist advances rental-event plans and communicates event information to relevant departments to support successful execution. The position includes on-site supervision during assigned rental events, maintaining records and reports, and updating event information in the Momentus calendar. The Event Specialist also assists with interviewing, hiring, and training hourly front-of-house employees. Work takes place fully on campus, with some work at other venues in the Iowa City area. The event schedule requires several nights and weekends, and the position frequently involves moving furniture and equipment weighing up to 50 pounds.

Requirements

Bachelor’s degree or equivalent experience.
Typically 6 months to 1 year of directly related experience.
6 months to 1 year of supervisory experience.
Demonstrated proficiency in verbal and written communication.
Proficiency with Microsoft Office, Microsoft Teams, and Adobe platforms.
Ability to organize event files and coordinate multiple events simultaneously.
Availability to work several nights and weekends based on the event schedule.
Ability to frequently move furniture and equipment weighing up to 50 pounds.

Nice To Haves

Supervisory experience with a staff of 50 or more, including volunteers, interns, students, or professional staff.
Experience working with patrons in a performing arts venue, preferably in a college or university setting.
Some knowledge of small production/audio systems.
Experience with Momentus Elite.

Responsibilities

Supervise front-of-house staff at assigned events.
Provide customer service to renters and patrons.
Ensure that policies, procedures, and safety protocols are followed.
Work with the operations manager to plan and advance rental events.
Coordinate and communicate event information with various departments.
Provide on-site supervision during assigned rental events.
Monitor and enforce safety protocols.
Maintain records, file reports, and update event information in the Momentus calendar.
Assist with interviewing, hiring, and training hourly front-of-house employees.