Hancher, Event Specialist

University of Iowa•Iowa City, IA

5d•$50,000 - $55,000•Onsite

About The Position

The University of Iowa Hancher Auditorium is hiring an Event Specialist to supervise front-of-house staff at assigned events, provide exemplary customer service to renters and patrons, and ensure that policies, procedures, and safety protocols are followed. Working alongside the operations manager, the Event Specialist helps plan rental events in advance and ensures event information is advanced and communicated to various departments for successful execution. The role includes on-site supervision at assigned rental events, maintaining event records and information, and supporting the interviewing, hiring, and training of hourly front-of-house employees. Hancher is a university arts presenter and steward of the Hancher Auditorium facility. Its work serves campus, community, and artists, centered in the Auditorium and supported by partnerships across campus and the community. This position is fully on campus, though some work will take place at other venues around the Iowa City area. The schedule includes several nights and weekends depending on the event schedule.

Requirements

Bachelor’s degree or equivalent experience.
Typically 6 months to 1 year of directly related experience.
6 months to 1 year of supervisory experience.
Proficiency in verbal and written communication.
Proficiency with Microsoft Office, Microsoft Teams, and Adobe platforms.
Ability to keep event files organized and coordinate multiple events at once.
Ability to frequently move furniture and equipment weighing up to 50 pounds.
Availability to work several nights and weekends based on the event schedule.

Nice To Haves

Supervisory experience with a staff of 50 or more, including volunteers, interns, students, or professional staff.
Experience working with patrons in a performing arts venue, preferably in a college or university setting.
Some knowledge of small production or audio systems.
Experience with Momentus Elite.

Responsibilities

Supervise front-of-house staff at assigned events.
Provide customer service to renters and patrons.
Ensure policies, procedures, and safety protocols are followed.
Work with the operations manager to plan rental events in advance.
Advance event information and communicate it to relevant departments.
Provide on-site supervision during assigned rental events.
Monitor and enforce safety protocols.
Maintain records, file reports, and update event information in the Momentus calendar.
Assist with interviewing, hiring, and training hourly front-of-house employees.
Organize event files and coordinate multiple events simultaneously.