On Call Generalist & Specialty Event Services Technician - San Diego

Pinnacle Live•San Diego, CA

12d

About The Position

Pinnacle Live is seeking an on-call Event Services Technician to support hotels and event venues in the San Diego and Carlsbad areas. The technician assists with event floor operations, including the setup, strike, and operation of technology solutions in hotel and hospitality environments, with a focus on delivering excellent customer service. The role offers exposure to different properties, production setups, corporate meetings, conferences, and special events.

Requirements

High school graduate or equivalent.
Prior exposure to the audiovisual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Strong technical aptitude and working knowledge of computer hardware and software.
Planning ability, including the ability to plan and prioritize.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Commitment to best-in-class customer service for internal and external stakeholders.
Professional appearance.

Responsibilities

Complete event setups and strikes according to Company standard operating procedures.
Greet guests and clients before events and explain how to operate equipment.
Communicate with clients throughout events, follow through on requests, and identify opportunities to enhance their events.
Maintain accurate client event information in Company business systems.
Review daily invoices with clients and obtain their signatures.
Follow Company security and safety measures and safeguard property inventory and equipment from theft or damage.
Ensure inventory is in good working order and rental condition.
Immediately report lost, stolen, or damaged equipment to management.
Keep Company-occupied areas clean, organized, and up to Company standards.
Continue developing technical skills in audio, video/data, staging, computer operation, and networking.
Comply with Company policies and procedures.
Perform other duties as assigned.