On Call Generalist & Specialty Event Services Technician - San Francisco

Pinnacle Live•San Francisco, CA

13d

About The Position

Pinnacle Live is hiring an on-call Event Services Technician to support hotels and event venues in San Francisco, California. The role assists with event floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering excellent customer service. Technicians may work across different properties, event environments, and production setups, supporting corporate meetings, conferences, and special events. The position involves coordinating with clients before and during events, maintaining event and equipment information, reviewing invoices, securing and maintaining inventory, and keeping company work areas organized. The technician is expected to follow company procedures and safety policies and continually develop technical skills in audio, video/data, staging, computer operation, and networking. The stated pay range is $26–$28 per hour. Pinnacle Live describes itself as a premium in-house AV and event production company operating at premier hotels and resorts across North America. It emphasizes excellence, innovation, and the contributions of its people, and states its commitment to equal employment opportunity and an inclusive workplace.

Requirements

High school graduate or equivalent.
Prior exposure to the audiovisual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Strong technical aptitude and working knowledge of computer hardware and software.
Ability to plan and prioritize.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Commitment to best-in-class customer service for internal and external stakeholders.
Professional appearance.

Responsibilities

Complete event setups and strikes according to company standard operating procedures.
Greet guests and clients before events and explain how to operate equipment.
Communicate with clients throughout events to help ensure their success and follow through on requests.
Identify opportunities to enhance clients’ events.
Maintain accurate client event information in company business systems.
Review daily invoices with clients and obtain their signatures.
Follow company security and safety measures, monitor property inventory, and protect equipment from theft or damage.
Ensure inventory is in good working order and rental condition.
Immediately report lost, stolen, or damaged equipment to management.
Keep company-occupied areas clean, organized, and up to company standards.
Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
Comply with company policies and procedures.
Perform other duties as assigned.