On-Call Bell Attendant - San Francisco at Embarcadero

Four Seasons Hotels and Resorts•San Francisco, CA

6d•$29•Onsite

About The Position

Four Seasons Hotel San Francisco at Embarcadero is seeking an on-call Bell Attendant to provide welcoming, professional service to hotel guests. The role includes escorting guests to their rooms, transporting luggage at arrival and departure, and maintaining records of luggage deliveries and pickups. The Bell Attendant also assists guests with requests, questions, complaints, and information about hotel services and activities, while offering help to guests in the lobby. The position requires working harmoniously with coworkers and supervisors and complying with Four Seasons’ work rules and standards of conduct.

Requirements

Reading, written, and oral proficiency in English.
Ability to cope with stress and work in a high-volume operation.
Ability to prioritize and multitask.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.

Nice To Haves

High school education or equivalent experience is preferred.

Responsibilities

Greet guests and escort them to their rooms.
Deliver luggage to guest rooms upon check-in and pick up luggage upon departure, moving it to storage or the Front Drive.
Maintain proper records of luggage deliveries and pickups.
Handle guest interactions with a high level of hospitality and professionalism, accommodating special requests whenever possible.
Resolve customer complaints and assist with inquiries about hotel services, operating hours, key hotel personnel, in-house events, directions, and other matters.
Greet guests passing through the lobby and offer assistance.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with coworkers and supervisors.