On-Call Bell Attendant - San Francisco at Embarcadero

Four Seasons•San Francisco, CA

4d•$29•Onsite

About The Position

The On-Call Bell Attendant at Four Seasons Hotel San Francisco at Embarcadero welcomes and assists hotel guests, escorts them to their rooms, and handles luggage at arrival and departure. The role maintains records of luggage deliveries and pickups and responds professionally to guest questions, requests, and complaints. The attendant works collaboratively with coworkers and supervisors in a high-volume hotel operation and follows Four Seasons’ work rules and standards of conduct. The position requires a flexible schedule, including days, nights, weekends, and holidays.

Requirements

Reading, written, and oral proficiency in English.
Ability to cope with stress and work in a high-volume operation.
Ability to prioritize and multitask.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.

Nice To Haves

High school education or equivalent experience is preferred.

Responsibilities

Greet guests and escort them to their rooms.
Deliver luggage to guest rooms at check-in and pick up luggage at departure, moving it to storage or the Front Drive.
Maintain proper records of luggage deliveries and pickups.
Handle guest interactions with hospitality and professionalism, accommodate special requests when possible, resolve complaints, and assist with inquiries about hotel services, operating hours, personnel, events, and directions.
Greet guests passing through the lobby and offer assistance.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with coworkers and supervisors.