On Call Generalist & Specialty Event Services Technician - San Diego

Pinnacle Live•San Diego, CA

13d•$25 - $29

About The Position

The On-Call Event Services Technician supports floor operations in hotel and hospitality environments, including the setup, strike, and operation of technology solutions. The role focuses on delivering strong customer service to guests and clients and may involve working across hotel properties, event environments, and production setups in the San Diego and Carlsbad area. Events range from corporate meetings to large-scale conferences and special events.

Requirements

High school graduate or equivalent.
Prior exposure to the audiovisual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Strong technical aptitude and a good working knowledge of computer hardware and software.
Ability to plan and prioritize.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Commitment to best-in-class customer service for internal and external stakeholders.
Professional appearance.

Responsibilities

Complete event setups and strikes according to Company standard operating procedures.
Greet guests and clients before events and explain how to operate equipment.
Communicate with clients throughout events to support their success and follow through on client requests.
Identify opportunities to enhance client events.
Maintain accurate client event information in Company business systems.
Review daily invoices with clients and obtain their signatures.
Follow Company security and safety measures and protect property inventory from theft or damage.
Keep inventory in good working order and rental condition.
Immediately report lost, stolen, or damaged equipment to management.
Keep Company-occupied areas clean, organized, and up to Company standards.
Continue developing technical skills in audio, video/data, staging, computer operation, and networking.
Comply with Company policies and procedures.
Perform other duties as assigned.