Event Services Manager - L.A. LIVE

AEG Worldwide•Los Angeles, CA

17h•Onsite

About The Position

AEG is a global leader in sports and live entertainment, hosting millions of guests annually and promoting thousands of shows worldwide. The company is committed to innovation, artistry, community, and sustainability. L.A. LIVE, a 4 million square foot entertainment destination in downtown Los Angeles, is considered the nation's most active live content and event campus. It features multiple venues, hotels, restaurants, and event spaces, showcasing a wide array of events, award shows, sporting competitions, and concerts. The Event Services Manager at L.A. LIVE is responsible for managing and coordinating various services (Security, Engineering, Housekeeping, Parking, etc.) for clients utilizing L.A. LIVE's event spaces. This role requires a positive attitude, professional conduct, and the ability to lead and inspire other departments to ensure the best customer service is provided to clients. The manager will be the frontline coordinator for assigned events, ensuring all internal departments are informed and overseeing all aspects of event operations from load-in to load-out. This includes interfacing with the Los Angeles Fire Department, managing communication with clients and union labor, developing event estimates and settlements, and ensuring timely invoicing and payment. The role also involves creating event production notes, advancing events for feasibility, and producing new and existing events on behalf of AEG and L.A. LIVE.

Requirements

A minimum education level of: BA/BS Degree (4-year)
A minimum of 5 years of related work experience in events management
Must be proficient with Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook) and ability to learn other required business systems
Must be able to read, understand, and implement artist riders
Must be flexible and adaptable to changes, when necessary
Enterprising self-starter with the ability to work with minimal supervision
Organized and excel in time management
Must be able to work in a fast-paced, high energy environment and handle high stress situations
Demonstrate excellent communication skills, commitment and dedication to job duties, promptness and timeliness
Exceptional guest and client service capabilities
Ability to work long irregular hours for an extended period of time as dictated by events and schedule. This will include weekends and holidays

Nice To Haves

Knowledge of sports and entertainment industry extremely helpful but not required

Responsibilities

Manage and coordinate L.A. LIVE services (Security, Engineering, Housekeeping, Parking, etc.) for Clients of L.A. LIVE (Peacock Place, Chick Hearn Way, Event Deck, West Road and any other event space as determined by management).
Responsible for the frontline coordination of assigned events (Red carpets, activations, team events etc.).
Ensure information for each event is provided to all relevant internal departments (e.g, security, engineering, parking, housekeeping, union labor, guest services, operations, catering, etc.).
Oversee all aspects of the event and venue to ensure the best customer service is being provided to the client.
Be onsite for all load-ins, events, and load-outs.
Interface with Los Angeles Fire Department on all permit requirements and obtain approval for special setups.
Manage communication lines between the client, the company and Local 33 Union stagehands to provide top of the line service for events as well as follow the current union contract.
Communicate and conduct professional meetings that drive the goals and objectives of assigned events.
Oversee special events which can be assigned at a moment’s notice from different departments within AEG.
Develop event estimates and settlements and ensure timely distribution to the client, sales manager, finance, etc.
Follow up on event invoicing to make sure AEG is paid for each event.
Create event codes for all events to allow for internal billing.
Oversee event operations before, during, and after event to ensure event is safe and has a working and clean footprint.
Advance each event to help determine feasibility.
Create event production notes to be shared with all department heads.
Create and Produce new and existing events and activations on behalf of AEG and L.A. LIVE.