Event Service Specialist

First Global Management Services, Inc.•New York, NY

7d•$77,700 - $89,355•Onsite

About The Position

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com

Requirements

Bachelor’s Degree preferred
Position requires 1 year of experience
Must be fluent in English
This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
Knowledge of basic and fundamental standards of event management and event operations
Excellent interpersonal, communication and organizational skills
Experience working cross-functionally with various levels of stakeholders in a fast-paced environment
Creative problem solver, resourceful, team player
Adaptability to situations and ever-changing demands
Highly organized with the ability to handle multiple tasks to meet strict deadlines
Excellent time management and multi-tasking skills
Ambitious and proactive with a calm and flexible approach to handling pressure

Nice To Haves

Experience working on large and complex databases is a plus

Responsibilities

Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
Work across various event spaces, traveling between different floors and buildings throughout the day
Coordinate and execute event logistics
Reviews all event needs and re-confirms or clarifies any areas of concern prior to event
Support events onsite which could include managing multiple events a day
Troubleshoot issues and escalate any advanced needs to the appropriate internal partner
Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)
Assist event managers in the planning of large-scale events
Support the end-to-end planning for small-scale events as needed
Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate
Responsible for compiling reports related to on-site events including post-event data
Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

Benefits

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Annual discretionary bonus
Overtime compensation