Per Diem Event Server at The Whitby Hotel

Crosby Hotel LLC•New York, NY

3d•$0 - $11•Onsite

About The Position

Event Servers create memorable experiences that exceed guest expectations by delivering Firmdale Standards of Service across the full range of hotel events. The role involves preparing and breaking down event spaces, welcoming and serving guests, coordinating timely food and beverage service, maintaining clean event areas, addressing guest needs, and following food safety, sanitation, and New York City Health Department requirements. Servers are expected to work collaboratively with hotel colleagues and maintain high service standards during busy events.

Requirements

At least 2 years of experience as an event or restaurant server in a 5-star hotel or fine-dining environment.
General knowledge of event operations, different table settings, and styles of service.
Good customer service and interpersonal communication skills.
Passion for and strong knowledge of food and beverage and outstanding event service.
Ability to stand for a complete 8-hour shift, up to 5 days a week.
Ability to read and interpret hard-copy BEOs.
Ability to use a computer keyboard and mouse and a telephone system.
Visual acuity to read menus and Micros screens, take orders, review bills, and navigate event spaces and the kitchen.
Ability to balance dishes and bend, stoop, and reach to place and retrieve serving items.
Ability to lift up to 25 pounds and up to 50 pounds with assistance.
Availability for a flexible schedule that may include days, evenings, nights, weekends, and holidays, with significant variation based on event bookings.

Responsibilities

Follow requirements in Event BEOs.
Work with the Manager, Captains, and other Servers to set up and break down events, including arranging tables and chairs; setting linens, tableware, serving items, and decorations; and preparing and dismantling coffee, dessert, buffet, and bar services.
Greet guests warmly and promptly.
Describe menu and buffet offerings and answer guest questions.
Accurately take food and beverage orders when required.
Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery, including communicating requests and notes and following appropriate timing and service steps.
Maintain a clean and inviting event area by clearing plates and serving items.
Check in with guests regularly, ensure their satisfaction, and promptly address concerns.
Report guest complaints immediately to the Manager and/or Captain.
Collaborate with colleagues to provide a seamless event experience.
Follow allergy procedures and be prepared to answer questions about ingredients.
Complete daily side work assignments.
Follow safety, sanitation, and food-handling procedures and comply with New York City Health Department standards and regulations.
Demonstrate Firmdale Core Values: Attention to Detail, Enthusiasm, Passion, Relationships, and Resilience.
Work effectively and efficiently while maintaining high service levels during demanding events.
Communicate consistently and accurately with other hotel departments.
Polish, mark, spot-check, and crumb tables; multitask to ensure tables are served and bussed properly.