Per Diem Event Server at The Whitby Hotel

Crosby Hotel•New York, NY

2d•Onsite

About The Position

Event Servers create memorable experiences that exceed guest expectations by delivering Firmdale Standards of Service across the hotel’s events. The role involves setting up, serving, and breaking down events; providing attentive food and beverage service; and coordinating with hotel colleagues to deliver a seamless guest experience. Servers are expected to follow event instructions, safety and sanitation procedures, and New York City Health Department standards, while demonstrating Firmdale’s Core Values: Attention to Detail, Enthusiasm, Passion, Relationships, and Resilience. Duties may change at management’s discretion.

Requirements

At least 2 years of experience as an events or restaurant server in a 5-star hotel or fine dining environment.
General knowledge of event operations, table settings, and styles of service.
Good customer service and interpersonal communication skills.
Passion for and strong knowledge of food and beverage, with outstanding event service.
Ability to stand for a complete 8-hour shift, up to 5 days a week.
Ability to read and interpret hard-copy BEOs.
Ability to use a computer keyboard and mouse and a telephone system.
Visual acuity to read menus and Micros screens, take orders, review bills, and navigate Event spaces and the kitchen.
Ability to balance dishes and bend, stoop, and reach to place and retrieve serving items.
Ability to multitask with attention to detail.
Ability to lift up to 25 pounds and up to 50 pounds with assistance.
Availability for a flexible schedule that may include days, evenings, nights, weekends, and holidays, with significant fluctuations based on event bookings.

Responsibilities

Follow requirements in Event BEOs.
Work with the Manager, Captains, and other Servers to set up and break down events, including arranging tables and chairs and placing linens, table settings, serving items, and decorations.
Set up and break down coffee and dessert service, buffets, and Event bars.
Greet guests warmly and promptly.
Describe menu and buffet offerings and answer guest questions.
Take food and beverage orders accurately when required.
Coordinate with kitchen staff to ensure timely and accurate delivery, communicating guest requests and notes.
Follow appropriate service timing and steps.
Keep Event areas clean and inviting by clearing plates and serving items.
Check in with guests regularly, address concerns promptly, and report complaints immediately to the Manager and/or Captain.
Collaborate with colleagues to provide a seamless Event experience.
Follow allergy procedures and be prepared to answer questions about ingredients.
Complete daily side work assignments.
Follow safety, sanitation, and food-handling procedures and comply with New York City Health Department standards and regulations.
Demonstrate Firmdale Core Values: Attention to Detail, Enthusiasm, Passion, Relationships, and Resilience.
Work effectively and efficiently while maintaining high service levels during demanding events.
Communicate consistently and accurately with other hotel departments.
Polish, mark, spot-check, and crumb tables; ensure tables are served and bussed properly.