Event Server - Tao Restaurant Chicago

Tao Group Hospitality•Chicago, IL

About The Position

The Event Server actively takes orders, provides complete food and beverage service, and monitors guests’ dining experiences. The role interacts with guests, fellow team members, and supervisors in a polite and courteous manner to provide gracious hospitality. Servers are expected to anticipate guest needs, maintain cleanliness, provide professional service, and communicate effectively with front- and back-of-house teams. The role includes opening and closing duties, attending pre-service meetings and training, and following management instructions and company standards. The position requires knowledge of food and beverage menus, classic cocktails, and wine varietals and regions. Servers enter orders into the POS system, deliver food and beverages, follow applicable alcohol-service and sanitation requirements, and complete end-of-shift financial procedures. Tao Group Hospitality in-venue event captain training is required. The work may take place in an office, casino, nightclub, bar, lounge, or restaurant environment. Conditions may include varying noise levels, crowds, smoke, and exposure to cleaning materials. The schedule may involve extended hours, irregular shifts, evenings, weekends, and holidays. The role requires a professional appearance and the ability to work effectively in a fast-paced and sometimes stressful environment.

Requirements

At least 2 years of server experience or equivalent related Tao Group Hospitality experience.
At least 2 years of food and beverage experience.
Comprehensive knowledge of classic cocktails.
Basic familiarity with wine varietals and classic wine regions around the world.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to interact professionally and courteously with internal and external customers, managers, and co-workers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Nice To Haves

Experience in fine dining.
Experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guests’ needs.
Maintain cleanliness of assigned stations and the venue.
Provide professional and exceptional service.
Present menus, answer questions, and make food and beverage suggestions.
Inform guests of food and beverage specials and prices.
Ask each guest about allergies or dietary restrictions.
Accurately enter orders into the POS system.
Ensure food and beverages are delivered to guests.
Follow supervisors’ instructions and communicate with and support co-workers.
Maintain in-depth knowledge of food and beverage menus and the company.
Serve beverages in accordance with state regulations and alcohol-awareness training standards.
Comply with Department of Health and company sanitation standards.
Complete end-of-shift financial procedures accurately.
Communicate guest needs to front-of-house and heart-of-house support staff, managers, and chefs.
Complete floor setup and opening and closing procedures, including cleaning and setting tables, wiping chairs and banquettes, stocking side stations, and completing assigned duties.
Report equipment or furniture breakage and damage to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn from and share knowledge with other team members, leading by example.
Maintain a positive and professional attitude.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with or complete additional tasks as assigned.