Event Server - Tao Restaurant Chicago

Tao Group Hospitality•Chicago, IL

About The Position

The Event Server provides full food and beverage service, takes orders, and monitors guests’ dining experiences. The role requires courteous, professional interactions with guests, colleagues, and supervisors, while delivering attentive hospitality in a fast-paced venue environment. The server maintains assigned stations and venue cleanliness; presents menus and describes food and beverage items, specials, and prices; asks guests about allergies or dietary restrictions; enters orders accurately into the POS system; and ensures food and beverages are delivered. The role also includes setting up and closing the floor, completing shift financial procedures, communicating guest needs to support staff and managers, attending pre-service meetings and training, and following company, sanitation, and alcohol-service standards. The working environment may include an office, casino, nightclub, bar, lounge, and/or restaurant. Conditions can involve varying noise and crowd levels, smoke, cleaning materials, and a fast-paced, somewhat stressful atmosphere. Irregular or extended hours, evening and weekend shifts, and holiday work may be required. Team members are expected to maintain a professional, neat, well-groomed appearance and work effectively with guests and colleagues.

Requirements

At least 2 years of server experience or equivalent related Tao Group Hospitality experience.
At least 2 years of food and beverage experience.
Comprehensive knowledge of classic cocktails.
Basic familiarity with wine varietals and classic wine regions around the world.
Ability to read, write, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods, move quickly, and push and lift up to 75 pounds, with or without assistance.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality and handle a fast-paced, busy, somewhat stressful environment.
Ability to maintain a professional, neat, well-groomed appearance in accordance with company standards.

Nice To Haves

Fine-dining experience.
Experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guests’ needs and provide professional, exceptional service.
Present menus, answer questions, make food and beverage suggestions, and inform guests of specials and prices.
Ask each guest about allergies and dietary restrictions.
Accurately enter orders into the POS system and ensure food and beverages are delivered to guests.
Maintain the cleanliness of assigned stations and the venue, including setting tables and completing opening and closing duties.
Communicate with and support coworkers, supervisors, managers, chefs, and Front-of-House and Heart-of-House staff.
Maintain in-depth knowledge of food and beverage menus and the company.
Serve beverages in accordance with state regulations and alcohol-awareness training standards.
Comply with Department of Health and company sanitation standards.
Accurately complete end-of-shift financial procedures.
Report breakage and equipment or furniture damage to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn from and share knowledge with team members, lead by example, and maintain a positive, professional attitude.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with additional tasks as assigned.