Event Sales Manager

Topgolf•Philadelphia, PA

1d•$50,000 - $70,700•Onsite

About The Position

Topgolf is seeking an Event Sales Manager to drive revenue growth by managing inbound leads and outbound business development, owning the sales process from initial inquiry through event execution. The role focuses on growing the sales pipeline, converting accounts, and creating high-quality client experiences that encourage repeat business. The home venue may be in Philadelphia, King of Prussia, or Mount Laurel. This is a guest-facing role in a high-energy, high-volume venue. It requires a flexible schedule that includes evenings, weekends, and holidays, as well as availability for extended hours during peak periods, special events, and high-volume seasons. The Event Sales Manager works closely with Operations and the Culinary Team to ensure events are executed smoothly and represents Topgolf with professionalism and hospitality.

Requirements

At least 5 years of progressive sales experience, including leadership of direct reports.
Proven success in high-volume events or hospitality sales environments.
Strong proficiency in Salesforce or a similar CRM, Excel, and reporting tools.
Must be 21 years of age or older where required by state or local law.
Ability to work evenings, weekends, holidays, and extended hours during peak periods, special events, and high-volume seasons.
Ability to remain stationary for extended periods, including at a desk, computer workstation, or within the venue.
Ability to regularly move throughout the venue for site tours, event setup walkthroughs, and guest and operations team engagement.
Ability to occasionally lift, carry, and/or move up to 25 pounds.
Ability to communicate clearly and effectively verbally and in writing, in person, by phone, and electronically.
Ability to hear and respond to verbal communication in venue areas with moderate to high background noise.
Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence.

Nice To Haves

Bachelor's degree in hospitality management, Business Administration, or a related field; equivalent education and relevant experience will be considered.
Progressive, relevant experience in the hospitality industry.

Responsibilities

Manage a high-volume inbound pipeline and conduct consistent outbound prospecting during daily Power Hours.
Own each stage of the sales process, from first inquiry through venue tour, proposal, and close.
Conduct venue tours and client touchpoints to convert opportunities.
Identify upsell opportunities and grow the value of client accounts.
Provide an exceptional client experience from initial inquiry through post-event follow-up.
Partner with Operations and the Culinary Team to ensure successful event execution.
Maintain detailed and accurate communication on Banquet Event Orders (BEOs).
Review daily performance metrics, lead rotations, and key numbers to track progress and identify gaps.
Maintain pipeline accuracy and data integrity to support forecasting.
Identify sales process improvement opportunities and share them with leadership.
Build community awareness of the Topgolf brand through networking and professional engagement.
Participate in daily huddles, weekly sales meetings, and one-on-ones with sales leadership.
Stay aligned with venue priorities, targets, and execution standards.
Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Courage, and Caring.
Follow up with clients to assess satisfaction and apply feedback to improve future sales and event outcomes.
Take ownership of pipeline performance and revenue results, monitor personal metrics, and follow through on commitments.