Event Sales Coordinator

Tavistock Restaurant Collection • Boca Raton, FL

4d

About The Position

Abe & Louie's Boca Raton is a classic American steakhouse and part of Tavistock Restaurant Collection. The restaurant hosts corporate dinners, rehearsal dinners, holiday parties, graduations, family celebrations, and other private events in rooms accommodating 18 to 60 guests, as well as full buyouts for up to 200 seated guests or 250 reception-style guests.

The Event Sales Coordinator works alongside the sales team to organize events from initial inquiry through final invoice. The role responds to leads, prepares proposals and banquet event orders (BEOs), manages contracts and deposits, communicates event details to kitchen and floor teams, and attends events on site to help ensure they run smoothly. The coordinator represents the restaurant in event opportunities, supports revenue goals, and provides exceptional, memorable guest experiences. This is a part-time role.

Requirements

• High school diploma or equivalent required.
• Two to four years of previous customer service experience.
• Adaptability and flexibility to changing business needs, responsibilities, situations, and customer needs.
• Attention to detail and commitment to quality.
• Ability to align business-line direction, products, services, and performance with the broader organization.
• Ability to coach and mentor team members through feedback and instruction.
• Effective listening and communication skills.
• Problem-solving skills for difficult or complicated challenges.
• Ability to build constructive working relationships with stakeholders.
• Computer skills, including Microsoft Office Suite and event software.

Nice To Haves

• College degree preferred.
• Customer service experience in the hospitality industry preferred.

Responsibilities

• Support the restaurant in increasing à la carte and group dining sales.
• Deliver genuine hospitality and exceptional service to guests.
• Develop and maintain strong relationships with Operations Managers and Chefs.
• Participate in weekly operations meetings with General Managers to share sales and marketing updates and address restaurant needs.
• Distribute accurate banquet event orders (BEOs) at weekly manager meetings.
• Implement local promotions and programs to increase group bookings and à la carte dining.
• Establish key client relationships to increase exposure and revenue.
• Adopt a flexible schedule to accommodate guests and attend event functions when necessary.
• Identify objectives, strategies, and action plans to meet restaurant objectives and improve sales.
• Build sales through appropriate, profitable decisions that uphold quality standards.
• Coordinate company resources to support efficient and stable sales results.
• Assist with marketing programs as necessary.
• Handle guest complaints by listening to concerns, contacting the General Manager about problems, and resolving complaints to ensure guest satisfaction.
• Follow alcohol-awareness procedures.
• Communicate guests' allergy sensitivities to managers and chefs.
• Communicate event sales information to coworkers, management, and guests.
• Adhere to and enforce sales policies, practices, and procedures.
• Perform additional duties as required.
• Respond to event leads, prepare proposals and BEOs, and manage contracts and deposits.
• Ensure event details are communicated to kitchen and floor teams before guests arrive.
• Attend events on site to help ensure they run smoothly.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED